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Service quality
Consumer behaviour
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Rey-Moreno, Manuel
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Achieving competitive advantage through quality management
1
International review on public and non-profit marketing
1
The service industries journal
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ECONIS (ZBW)
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Searching for latent class segments in technological services
Rondan-Cataluña, Francisco Javier
;
Sanchez-Franco, …
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 831-849
Persistent link: https://www.econbiz.de/10003992918
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2
The relationship between the online consumer's profile and the type of service encounter in the online travel agencies
Barrera-Barrera, Ramón
;
Navarro García, Antonio
; …
- In:
Achieving competitive advantage through quality management
,
(pp. 265-277)
.
2015
Persistent link: https://www.econbiz.de/10011300801
Saved in:
3
Multichannel strategies in public services : levels of satisfaction and citizens' preferences
Rey-Moreno, Manuel
;
Medina-Molina, Cayetano
; …
- In:
International review on public and non-profit marketing
15
(
2018
)
1
,
pp. 9-24
Persistent link: https://www.econbiz.de/10011918391
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