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Establishing the Relationship Between Service Quality and Student Satisfaction

Rajput, Sneha; Sengar, Avantika Singh; Gupta, Shirish - 2019

The Study purposes to establish the relationship between various factors of service quality on student satisfaction. The study was causal in nature, using survey method for data Collection. The sample size used for the study was 300. Respondents included both male and female students exclusively...

Persistent link: https://www.econbiz.de/10014108704

Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes

Manu C; Sreejesh, S.; Paul, Justin - In: International journal of hospitality management 96 (2021), pp. 1-13

Persistent link: https://www.econbiz.de/10012585701

Resolving complaints online : development and validation of customers' perceived webcare scale

Sreejesh, S.; Paul, Justin; Unnithan, Anandakuttan B. - In: Journal of strategic marketing 30 (2022) 3, pp. 260-280

Persistent link: https://www.econbiz.de/10013284044

Special issue: retailing and consumer services at a tipping point : conceptual frameworks and theoretical models

Paul, Justin (ed.); Rosenbaum, Mark (ed.) - 2020

Persistent link: https://www.econbiz.de/10012238483

Impact of service quality on customer satisfaction in private and public sector banks

Paul, Justin; Mittal, Arun; Srivastav, Garima - In: The international journal of bank marketing : IJBM 34 (2016) 5, pp. 606-622

Persistent link: https://www.econbiz.de/10011606120

Service quality, consumer satisfaction and loyalty in hospitals : thinking for the future

Meesala, Appalayya; Paul, Justin - In: Journal of retailing and consumer services 40 (2018), pp. 261-269

Persistent link: https://www.econbiz.de/10011801977

Service failure and problems : internal marketing solutions for facing the future

Paul, Justin; Sahadev, Sunil - In: Journal of retailing and consumer services 40 (2018), pp. 304-311

Persistent link: https://www.econbiz.de/10011801993

Unraveling customer repurchase intention in OFDL context : an investigation using a hybrid technique of SEM and fsQCA

Dogra, Nikhil; Adil, Mohd; Sadiq, Mohd; Dash, Ganesh; … - In: Journal of retailing and consumer services 72 (2023), pp. 1-11

Persistent link: https://www.econbiz.de/10014253481

Consumers' untrust and behavioral intentions in the backdrop of hotel booking attributes

Akhtar, Nadeem; Siddiqi, Umar Iqbal; Islam, Tahir; … - In: International journal of contemporary hospitality management 34 (2022) 5, pp. 2026-2047

Persistent link: https://www.econbiz.de/10013412136

Eco-friendly hotel stay and environmental attitude : a value-attitude-behaviour perspective

Sadiq, Mohd; Adil, Mohd; Paul, Justin - In: International journal of hospitality management 100 (2022), pp. 1-13

Persistent link: https://www.econbiz.de/10013266151