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Service quality
Consumer behaviour
17
Konsumentenverhalten
17
India
9
Indien
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Viral marketing
7
Virales Marketing
7
Beziehungsmarketing
6
Internet marketing
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Online-Marketing
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Relationship marketing
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Customer satisfaction
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Kundenzufriedenheit
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Einzelhandel
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Retail trade
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Social Web
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Social web
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Bibliometrics
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Bibliometrie
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Dienstleistungsqualität
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Dienstleistungssektor
3
Online retailing
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Online-Handel
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Service industry
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AHP approach
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AHP-Verfahren
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Advertising
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Advertising effects
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Artificial intelligence
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Brand
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Brand image
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Customer integration
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E-commerce
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Electronic Commerce
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Environmental consciousness
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Innovation adoption
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Innovationsakzeptanz
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Verma, Sanjeev
3
Prasad, Ram Komal
2
Chaudhuri, Ranjan
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Asia-Pacific journal of management research and innovation : APJMRI
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of management practice : IJMP
1
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ECONIS (ZBW)
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Service facet prioritisation using grey relation approach
Verma, Sanjeev
;
Prasad, Ram Komal
- In:
Asia-Pacific journal of management research and …
12
(
2016
)
3/4
,
pp. 238-241
Persistent link: https://www.econbiz.de/10011785065
Saved in:
2
A framework for determining customer satisfaction : an empirical analysis
Chaudhuri, Ranjan
;
Verma, Sanjeev
- In:
International journal of electronic marketing and …
2
(
2008/09
)
2
,
pp. 190-201
Persistent link: https://www.econbiz.de/10003781084
Saved in:
3
Service quality measures : systematic literature review and future research directions
Prasad, Ram Komal
;
Verma, Sanjeev
- In:
International journal of management practice : IJMP
15
(
2022
)
1
,
pp. 9-23
Persistent link: https://www.econbiz.de/10012800117
Saved in:
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