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~subject:"Service quality"
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Service quality
Arbeitsbeziehungen
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Dienstleistungsqualität
2,003
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1,966
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1,918
conflict
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1,826
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36
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31
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18
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18
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17
Horwitz, Jill R.
16
Gravelle, Hugh
15
Van Reenen, John
15
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14
Kessler, Daniel P.
14
Brekke, Kurt R.
13
Gowrisankaran, Gautam
12
Gruber, Jonathan
12
Moscelli, Giuseppe
12
Seiler, Stephan
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Wübker, Ansgar
12
Doyle, Joseph J.
11
McFadden, Kathleen L.
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Nichols, Austin
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10
Lu, Susan Feng
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Staiger, Douglas
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Huckman, Robert S.
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7
Hentschker, Corinna
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Health care management review : HCM review
80
International journal of hospitality management
57
Journal of health economics
47
Journal of health organization and management
38
Working paper / National Bureau of Economic Research, Inc.
37
NBER working paper series
35
Quality management journal : QMJ
35
NBER Working Paper
32
Health economics
23
Health marketing quarterly
23
The TQM journal : the international review of organizational improvement
23
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
23
International journal of contemporary hospitality management
21
International journal of productivity and quality management : IJPQM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
18
Health care management science
17
International journal of pharmaceutical and healthcare marketing : IJPHM
17
Journal of hospitality marketing & management
17
Ruhr economic papers
17
The European journal of health economics : HEPAC ; health economics in prevention and care
16
The service industries journal
16
Total quality management & business excellence
15
International journal of quality and service sciences
14
Discussion paper series / IZA
13
The European journal of health economics
13
Discussion paper / Centre for Economic Policy Research
12
Production and operations management : the flagship research journal of the Production and Operations Management Society
12
Tourism management : research, policies, practice
12
International journal of quality & reliability management
11
CHE research paper
10
International journal of health care finance and economics
10
Journal of business research : JBR
10
Journal of travel and tourism marketing
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Technological forecasting & social change : an international journal
10
Health economics review
9
International journal of production research
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Manufacturing & service operations management : M & SOM
9
European journal of operational research : EJOR
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ECONIS (ZBW)
1,993
Other ZBW resources
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1
Improving frontline service employees' innovative behavior using
conflict
management in the hospitality industry : the mediating role of engagement
Jung, Hyo Sun
;
Yoon, Hye Hyun
- In:
Tourism management : research, policies, practice
69
(
2018
),
pp. 498-507
Persistent link: https://www.econbiz.de/10011903598
Saved in:
2
Mediating impact of emotional intelligence competencies on the relationship of
conflict
management styles and service quality of higher education : a Pakistan based study
Asghar, Umair
;
Pervaiz, Khalid
- In:
Review of economics and development studies
5
(
2019
)
4
,
pp. 623-636
Persistent link: https://www.econbiz.de/10012209295
Saved in:
3
Comparing costs of inpatient care in teaching and non-teaching hospitals ; methodology and data
Massell, A. P.
;
Williams, A. P.
-
1977
Persistent link: https://www.econbiz.de/10000001247
Saved in:
4
Predicting the course of nursing home patients : a progress report
Kane, Robert
(
contributor
)
-
1982
Persistent link: https://www.econbiz.de/10000011248
Saved in:
5
Impact of nurse unionization on fiscal viability and selected measures of quality in hospitals
Morey, Jim
;
Scherzer, Gary
;
Lee, Hoseoup
;
Wallis, Kenneth
; …
- In:
Journal of business & economics research
6
(
2008
)
3
,
pp. 13-18
Persistent link: https://www.econbiz.de/10003764148
Saved in:
6
Nurse staffing in hospitals : Is there a business case for quality?
Needleman, Jack
;
Buerhaus, Peter I.
;
Stewart, Maureen
; …
- In:
Health affairs : at the intersection of health, health …
25
(
2006
)
1
,
pp. 204-211
Persistent link: https://www.econbiz.de/10003341271
Saved in:
7
Nurse perceptions of the quality of patient care : confirming the importance of empowerment and job satisfaction
Leggat, Sandra G.
;
Bartram, Timothy
;
Casimir, Gian
; …
- In:
Health care management review : HCM review
35
(
2010
)
4
,
pp. 355-364
Persistent link: https://www.econbiz.de/10008668623
Saved in:
8
Use of temporary nurses and nurse and patient safety outcomes in acute care
hospital
units
Bae, Sung-heui
;
Mark, Barbara
;
Fried, Bruce
- In:
Health care management review : HCM review
35
(
2010
)
4
,
pp. 333-344
Persistent link: https://www.econbiz.de/10008668626
Saved in:
9
Nurse staffing, mortality and length of stay in for-profit and not-for-profit hospitals
Mark, Barbara A.
;
Harless, David W.
- In:
Inquiry : a journal of health care organization, …
44
(
2007
)
2
,
pp. 167-186
Persistent link: https://www.econbiz.de/10003573629
Saved in:
10
The diffusion of Magnet
hospital
recognition
Abraham, Jean
;
Jerome-D'Emilia, Bonnie
;
Begun, James W.
- In:
Health care management review : HCM review
36
(
2011
)
4
,
pp. 306-314
Persistent link: https://www.econbiz.de/10009374316
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