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Reviewing the online tourism value chain

Berne-Manero, Carmen; Gómez-Campillo, Maria; Marzo … - In: Administrative Sciences : open access journal 8 (2018) 3/48, pp. 1-18

The booking purchase process in B2C tourism online from the perspective of the quality-satisfaction-loyalty value chain has scarcely been investigated. The measurement models of the variables are not unified and essential variables, as transaction costs, need more research in order to achieve a...

Persistent link: https://www.econbiz.de/10012125315

Kundenzufriedenheit mit Selbstbedienungskassen im Handel : der Erklärungsbeitrag ausgewählter verhaltenswissenschaftlicher Theorien

Boslau, Madlen - 2009 - 1. Aufl.

Persistent link: https://www.econbiz.de/10003879294

Kundenzufriedenheit mit Selbstbedienungskassen im Handel : Der Erklärungsbeitrag ausgewählter verhaltenswissenschaftlicher Theorien

Boslau, Madlen - 2009

-- Bisherige Untersuchungen zum Einfluss von Selbstbedienungskassen auf das Konsumentenverhalten -- Verhaltenswissenschaftliche …

Persistent link: https://www.econbiz.de/10014015013

The impact of consumption goals on flat-rate choice : can "hedonizing" a service increase customers' propensity to choose a flat rate?

Uhrich, Fabian; Schumann, Jan Hendrik; Wangenheim, … - In: Journal of service research : JSR 16 (2013) 2, pp. 216-230

Persistent link: https://www.econbiz.de/10009774870

Customer satisfaction and consumer expenditure in selected European countries

Yeung, Matthew C. H.; Ramasamy, Bala; Chen, Junsong; … - In: International journal of research in marketing : IJRM ; … 30 (2013) 4, pp. 406-416

Persistent link: https://www.econbiz.de/10010223383

Opportunities for craft consumption : analysis of the quality perceived by consumers

Molina, Arturo; Aranda, Evangelina; Martin, Victor J.; … - In: International journal of globalisation and small … 6 (2014) 1, pp. 64-78

Persistent link: https://www.econbiz.de/10010483057

Quality provision under referral consumption

Navarro, Noemí - 2008

Persistent link: https://www.econbiz.de/10003826149

Bringing them back to spend more : student foodservice experiences to satisfy their taste buds

Ali, Faizan; Ryu, Kisang - In: Young consumers : insight and ideas for responsible … 16 (2015) 2, pp. 235-248

Persistent link: https://www.econbiz.de/10011382852

The impact of service quality and customer satisfaction on consumer spending in wineries

Lee, Kyuho; Madanoglu, Melih; Ha, Inhyuck; Fritz, Anisya - In: The service industries journal 41 (2021) 3/4, pp. 248-260

Persistent link: https://www.econbiz.de/10012483671

Models of customer experience for B2C e-commerce enterprises

Pei, Yilei; Xue, Wanxin; Li, Dandan; Su, Yong - In: Journal of electronic commerce in organizations : the … 14 (2016) 1, pp. 24-33

Persistent link: https://www.econbiz.de/10011529132

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