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~subject:"Service quality"
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Ethnic Identity Impact on Cons...
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Service quality
Consumer behaviour
82,940
Konsumentenverhalten
80,460
Ethnische Gruppe
11,128
Ethnic group
10,574
Theorie
10,087
Theory
9,870
Relationship marketing
9,033
Beziehungsmarketing
9,002
Soziale Integration
8,620
Brand management
7,610
Markenführung
7,569
USA
7,517
United States
6,929
Brand image
6,749
Markenimage
6,709
Social integration
6,375
Deutschland
6,073
Kulturelle Identität
5,985
Customer satisfaction
5,713
Online-Handel
5,589
Online retailing
5,578
Kundenzufriedenheit
5,556
Cultural identity
5,432
Germany
5,272
Social Web
4,840
Social web
4,837
Online-Marketing
4,540
Internet marketing
4,529
Dienstleistungsqualität
4,408
Brand
4,332
Markenartikel
4,322
Einzelhandel
4,184
Retail trade
4,143
Migranten
3,776
Werbewirkung
3,713
Advertising effects
3,672
Electronic Commerce
3,639
National culture
3,637
Experiment
3,603
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723
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Sharma, Piyush
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sreejesh, S.
10
Ali, Faizan
9
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Qu, Hailin
9
Sparks, Beverley
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Amin, Muslim
8
Harun, Ahasan
8
Kim, Woo Gon
8
Park, Jungkun
8
Schumann, Jan Hendrik
8
Wirtz, Jochen
8
Wu, Luorong
8
Ahn, Jiseon
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
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2
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Budrich UniPress
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Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Published in...
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Journal of retailing and consumer services
230
International journal of hospitality management
199
Journal of business research : JBR
125
The journal of services marketing
109
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
69
Journal of travel and tourism marketing
66
The service industries journal
64
Journal of service research : JSR
50
Cogent business & management
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Service business
39
Journal of service management
34
Tourism management : research, policies, practice
33
Asia Pacific journal of marketing and logistics
32
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
27
Psychology & marketing
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
International journal of services, economics and management
26
Journal of service research
26
The TQM journal : the international review of organizational improvement
25
Journal of Services Marketing
24
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Journal of the Academy of Marketing Science
21
Managing service quality : MSQ ; an international journal
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
Journal of Asian finance, economics and business : JAFEB
19
Journal of service theory and practice
19
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ECONIS (ZBW)
4,405
Other ZBW resources
47
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1
Moving beyond the Western versus Asian culture distinction : an investigation of acculturation effects
Weber, Karin
;
Sparks, Beverley
;
Hsu, Cathy H. C.
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1703-1723
Persistent link: https://www.econbiz.de/10011732294
Saved in:
2
Differences and similarities in perceptions of hotel experience : the role of national cultures
Zhang, Ziqiong
;
Li, Hengyun
;
Law, Chun Hung Roberts
- In:
Journal of travel and tourism marketing
32
(
2015
),
pp. 2-14
Persistent link: https://www.econbiz.de/10011416038
Saved in:
3
Impact of cultural differences on foreign customers' perceived local services
Lin, Chinho
;
Nguyen, Conghoang
;
Lin, Binshan
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 500-510
Persistent link: https://www.econbiz.de/10010198107
Saved in:
4
Cultural differences and McDonald's : a multi-country comparative study
Khan, Mahmood A.
;
Sobaih, Abu Elnasr E.
;
Lee, Kyuho
; …
- In:
International journal of business and globalisation : IJBG
31
(
2022
)
4
,
pp. 391-411
Persistent link: https://www.econbiz.de/10013476779
Saved in:
5
I need the hook-up : the impact of shared race and ethnic identity on the expectations of service quality
Ferguson, Nakeisha S.
;
Sanders Jones, Janine L.
; …
- In:
Journal of marketing management : JMM ; journal of the …
36
(
2020
)
13/14
,
pp. 1285-1307
Persistent link: https://www.econbiz.de/10012395547
Saved in:
6
When culturally adaptive service behaviors affect customer satisfaction in shared ethnicity service encounters
Aguirre-Rodriguez, Alexandra
;
Boveda-Lambie, Adriana
; …
- In:
Services marketing quarterly
43
(
2022
)
3
,
pp. 277-293
Persistent link: https://www.econbiz.de/10013352802
Saved in:
7
A meta-analysis of frontline employees' role behavior and the moderating effects of national culture
Schepers, Jeroen J.L.
;
Borgh, Michel van der
- In:
Journal of service research
23
(
2020
)
3
,
pp. 255-280
Persistent link: https://www.econbiz.de/10012265752
Saved in:
8
Impact of national culture on the quality of information delivery in services
Gnanlet, Adelina
;
Yayla-Kullu, H. Muge
- In:
Service business
8
(
2014
)
1
,
pp. 135-169
Persistent link: https://www.econbiz.de/10010239423
Saved in:
9
The importance and formalization of service quality dimensions : a comparison of Chile and the USA
Guesalaga, Rodrigo
;
Pitta, Dennis
- In:
The journal of consumer marketing
31
(
2014
)
2
,
pp. 145-151
Persistent link: https://www.econbiz.de/10010373824
Saved in:
10
The impact of national culture on the bank's perception towards service quality : the case of banking sector in Serbia
Hamzagic, Enes
-
2019
Persistent link: https://www.econbiz.de/10012163731
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