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Affecting of E-Commerce Websites on Customer Satisfaction : A Case Study of Home Products Users

Sinhaseni, Tuneklao; Nuangjamnong, Chompu; Dowpiset, … - 2023

This study aims to find out how the website's design, the quality of the information, security, responsiveness, and trust all affect customer satisfaction in the context of e-Commerce website of home product users in the Thai population. The objectives of this study are to investigate web...

Persistent link: https://www.econbiz.de/10014351580

Customers' perceptions as an antecedent of satisfaction with online retailing services

Mwencha, Peter; Muathe, Stephen - In: Journal of marketing and consumer behaviour in emerging … (2018) 1, pp. 4-27

The assessment of antecedents of customer satisfaction has become very important for the success of online retailing services. This paper reports the results of a study that investigated the antecedent role of customers' perceptions vis-a-vis satisfaction with online retailing services. While...

Persistent link: https://www.econbiz.de/10012116963

Exploring the effects of service quality, shipping cost, brand and attitude on consumer’s intentionto choose express courier services in e-commerce

Muljono, Wiryanta; Setiyawati, Sri - In: Journal of marketing and consumer behaviour in emerging … (2019) 1, pp. 42-57

The growth of e-commerce has highlighted the importance of express courier service (ECS). We empirically study consumer's choice of ECS in purchasing goods online. This research aims to examine the effect of service quality (SQ), shipping cost, brand, and attitude towards customers' intention to...

Persistent link: https://www.econbiz.de/10012199086

A Discriminant Analysis Of High End And Budget Stores In Apparel Retail In India Using Retail Service Quality Scale Model

Band, Gayathri; Timane, Rajesh; Wandhe, Dr. Priyanka; … - 2021

Service Quality is a blend of two words, Service and Quality where we discover accentuation on the accessibility of value services to definitive users. RSQS scale has been used for identifying the discriminant service quality factors differentiating the consumer perception of high end apparel...

Persistent link: https://www.econbiz.de/10014088717

Impact of e-service quality on e-loyalty of online banking customers in Pakistan during the Covid-19 pandemic : mediating role of e-satisfaction

Khan, Fahad Najeeb; Muhammad Usman Arshad; Munir, Muhammad - In: Future Business Journal 9 (2023), pp. 1-12

-service quality and e-loyalty of banking customers in Pakistan. The data were collected from 442 customers of online banking services … in Pakistan during the Covid-19 pandemic, following a survey-based study. Baron and Kenny (J Personal Soc Psychol, 51 … banking customers in Pakistan are significantly and fully mediated by their online satisfaction in unusual situations. This …

Persistent link: https://www.econbiz.de/10014380765

Understanding the impact of service convenience on customer satisfaction in home delivery : evidence from Pakistan

Mehmood, Syeda Marium; Arsalan Najmi - In: International journal of electronic customer … 11 (2017/2018) 1, pp. 23-43

Persistent link: https://www.econbiz.de/10011889860

Online social shopping : the impact of attitude, customer information quality, effectiveness of information content and perceived social prescence

Daliri, Esmaeil; Sajad Rezaei; Wan Khairuzzaman Wan Ismail - In: International journal of business environment : IJBE 6 (2014) 4, pp. 426-450

Persistent link: https://www.econbiz.de/10010492051

Analysing the complexities of website functionality, perceived ease of use and perceived usefulness on customer satisfaction of online shoppers in India

Tandon, Urvashi; Kiran, Ravi; Sah, Ash N. - In: International journal of electronic marketing and … 7 (2016) 2, pp. 115-140

Persistent link: https://www.econbiz.de/10011643577

An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context

Islam, Hafizul; Jebarajakirthy, Charles; Shankar, Amit - In: Journal of strategic marketing 29 (2021) 2, pp. 117-140

Persistent link: https://www.econbiz.de/10012484043

Using a multicriteria approach to identify factors that influence e-tailing service quality

Freitas, André Luís Policani; Santos, Ana Carla de … - In: International journal of electronic marketing and … 10 (2019) 1, pp. 1-25

Persistent link: https://www.econbiz.de/10012036978

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