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Foreign or domestic : who provides better customer service?
Poddar, Amit; Ozcan, Timucin; Madupalli, Ramana Kumar - In: The journal of services marketing 29 (2015) 2, pp. 124-136
Persistent link: https://www.econbiz.de/10011343386
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Optimal service contract under cost information symmetry/asymmetry
Li, Xiang; Li, Yongjian - In: Journal of the Operational Research Society : OR 67 (2016) 2, pp. 269-279
Persistent link: https://www.econbiz.de/10011516481
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Domestic versus offshore service providers : the impact of cost, time, and quality sacrifices on consumer choice
Forman, Andrew M.; Thelen, Shawn; Shapiro, Terri - In: Journal of service management 26 (2015) 4, pp. 608-624
Persistent link: https://www.econbiz.de/10011416771
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Customer contact employees' commitment to extra-role customer service : the effect of internal service quality perception
Choi, Sunmee; Baek, Jihyun; Kang, Hayoung - In: Journal of global scholars of marketing science : … 23 (2013) 2, pp. 144-158
Persistent link: https://www.econbiz.de/10010406149
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Tasks for service modularization planning
Skačkauskienė, Ilona; Vestertė, Jurga - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 21 (2020) 2, pp. 813-819
Service modularization is gaining increasing attention from scholars and practitioners. However, it must be noted that the essence of service modularization is still not well understood, and its purposefulness of practical application has not yet been well explored. This conceptual paper...
Persistent link: https://www.econbiz.de/10012503254
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An analysis of web service SLA management infrastructures based on the C-MAPE model
Tang, Yazhe; Lutfiyya, Hanaan; Tosic, Vladimir - In: International journal of business process integration … 4 (2009) 3, pp. 209-218
Persistent link: https://www.econbiz.de/10003944224
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Expanding business-to-business customer relationships : modeling the customer's upgrade decision
Bolton, Ruth M.; Lemon, Katherine N.; Verhoef, Peter C. - In: Journal of marketing 72 (2008) 1, pp. 46-64
Persistent link: https://www.econbiz.de/10003642961
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Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
Pulverich, Michael (ed.) - 2007 - 1. Aufl., Stand Juli 2007
Persistent link: https://www.econbiz.de/10003555648
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An e-commerce customer service robot based on intention recognition model
Peng, Minjing; Qin, Yanwei; Tang, Chenxin; Deng, Xiangming - In: Journal of electronic commerce in organizations : the … 14 (2016) 1, pp. 34-44
Persistent link: https://www.econbiz.de/10011529142