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~subject:"Service quality"
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Core course scales : exploring...
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Subject
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Service quality
Customer satisfaction
15,559
Students
15,488
Studierende
15,110
Value creation
14,235
Betriebliche Wertschöpfung
14,071
Kundenzufriedenheit
13,976
Satisfaction
11,119
Zufriedenheit
9,897
Consumer behaviour
7,129
Konsumentenverhalten
6,944
Dienstleistungsqualität
6,844
Relationship marketing
6,513
Beziehungsmarketing
6,470
Betriebswirtschaftsstudium
6,152
Graduate business education
6,114
Lebensqualität
4,452
Quality of life
4,439
Hochschule
4,322
Deutschland
4,277
Higher education institution
4,185
Germany
3,983
USA
3,448
United States
3,343
Qualitative Methode
2,815
Welt
2,699
World
2,685
Theorie
2,649
Theory
2,619
Qualitative method
2,579
Studium
2,492
Globalisierung
2,449
Globalization
2,425
University education
2,424
Arbeitszufriedenheit
2,213
Job satisfaction
2,210
Entrepreneurship
1,980
Entrepreneurship approach
1,922
Wirtschaftsstudium
1,858
Schätzung
1,849
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Online availability
All
Undetermined
3,389
Free
1,255
Type of publication
All
Article
6,134
Book / Working Paper
930
Journal
2
Type of publication (narrower categories)
All
Article in journal
5,721
Aufsatz in Zeitschrift
5,721
Aufsatz im Buch
173
Book section
173
research-article
152
Graue Literatur
133
Non-commercial literature
133
Arbeitspapier
101
Working Paper
101
Hochschulschrift
76
Conference paper
54
Konferenzbeitrag
54
Thesis
50
Case study
30
Fallstudie
30
Collection of articles of several authors
24
Sammelwerk
24
Konferenzschrift
11
Aufsatzsammlung
10
conceptual-paper
10
Article
9
case-report
9
review-article
9
Collection of articles written by one author
5
Sammlung
5
Bibliografie
4
Conference proceedings
4
Bibliografie enthalten
3
Bibliography included
3
Guidebook
3
Ratgeber
3
review
3
Festschrift
2
Forschungsbericht
2
Interview
2
Reprint
2
viewpoint
2
Advisory report
1
Amtsdruckschrift
1
Bibliography
1
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Language
All
English
6,858
German
169
Undetermined
36
French
2
Spanish
2
Italian
1
Author
All
Han, Heesup
34
Mattila, Anna S.
23
Prentice, Catherine
23
Prybutok, Victor R.
21
Sharma, Piyush
21
Usman, Osly
21
McColl-Kennedy, Janet R.
18
Wong, IpKin Anthony
17
Balaji, M. S.
16
Shahin, Arash
15
Söderlund, Magnus
14
Gustafsson, Anders
13
Bilgihan, Anil
12
Edvardsson, Bo
12
Ali, Faizan
11
Amin, Muslim
11
Grégoire, Yany
11
Roy, Sanjit
11
Van Vaerenbergh, Yves
11
Gong, Taeshik
10
Guchait, Priyanko
10
Hyun, Sunghyup Sean
10
Izogo, Ernest Emeka
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Ringle, Christian M.
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Torres, Edwin N.
10
Akroush, Mamoun N.
9
Gil Saura, Irene
9
Gruber, Thorsten
9
Gursoy, Dogan
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Qin, Hong
9
Roberts-Lombard, Mornay
9
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Institution
All
National Bureau of Economic Research
10
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Springer Fachmedien Wiesbaden
3
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
3
Verlag Dr. Kovač
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundesministerium für Bildung und Forschung
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Excellence in Services International Conference <26., 2023, Paisley>
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
OECD
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Technische Universität Clausthal
1
Universität Potsdam
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
International journal of hospitality management
233
Journal of retailing and consumer services
221
Journal of business research : JBR
150
The journal of services marketing
138
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
136
The service industries journal
106
Journal of hospitality marketing & management
99
International journal of contemporary hospitality management
94
Journal of travel and tourism marketing
85
Services marketing quarterly
81
The TQM journal : the international review of organizational improvement
68
Tourism management : research, policies, practice
68
Journal of air transport management
65
Service business
63
International journal of quality and service sciences
61
International journal of services and operations management
58
Journal of service management
57
Journal of service research : JSR
56
Cogent business & management
55
Total quality management & business excellence
53
International journal of productivity and quality management : IJPQM
51
International journal of quality & reliability management
51
International journal of services, economics and management
49
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
International journal of services and operations management : IJSOM
43
Managing service quality : MSQ ; an international journal
41
The international journal of bank marketing : IJBM
38
Quality management journal : QMJ
37
Journal of Services Marketing
36
Journal of Asian finance, economics and business : JAFEB
34
Journal of strategic marketing
31
International journal of electronic marketing and retailing : IJEMR
30
Journal of service research
29
Journal of the Academy of Marketing Science
29
Journal of hospitality and tourism insights
28
Journal of service theory and practice : JSTP
28
Psychology & marketing
28
Industrial marketing management : the international journal for industrial and high-tech firms
27
International journal of business information systems : IJBIS
27
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Source
All
ECONIS (ZBW)
6,830
Other ZBW resources
186
RePEc
37
EconStor
9
BASE
4
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1
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date (newest first)
date (oldest first)
1
Student
satisfaction
with distance education during the COVID-19 first-wave : a cross-cultural perspective
Jung, Seeun
;
Vranceanu, Radu P.
-
2020
Persistent link: https://www.econbiz.de/10012417579
Saved in:
2
Effective teaching, student engagement and student
satisfaction
during the Covid-19 pandemic : evidence from business
students
' qualitative survey evaluations
Tharapos, M<eredith
;
Peszynski, Konrad
;
Lau, Kwok Hung
; …
- In:
Accounting and finance
63
(
2023
)
3
,
pp. 3173-3192
Persistent link: https://www.econbiz.de/10014375310
Saved in:
3
Redefining a value co-creation behaviour model for student
satisfaction
in HEIs
Manzoor, Shamima Raihan
;
Al Mahmud, Abdullah
- In:
International journal of services and operations …
45
(
2023
)
3
,
pp. 293-313
Persistent link: https://www.econbiz.de/10014364407
Saved in:
4
Exploring the relationship between co-creation and
satisfaction
using QCA
Navarro, Susana
;
Llinares, Carmen
;
Garzon, Dolores
- In:
Journal of business research : JBR
69
(
2016
)
4
,
pp. 1336-1339
Persistent link: https://www.econbiz.de/10011446691
Saved in:
5
The multifaceted nature of online MBA student
satisfaction
and impacts on behavioral intentions
Endres, Megan L.
;
Chowdhury, Sanjib
;
Frye, Crissie
; …
- In:
Journal of education for business
84
(
2008/09
)
5
,
pp. 304-312
Persistent link: https://www.econbiz.de/10003851825
Saved in:
6
Developing client service competencies in accounting
students
: integrating a service quality experience in an accounting course
Moshavi, Dan
;
Johnson, Christie
;
Giullian, Marc
- In:
Journal of the Academy of Business Education : JABE
8
(
2007
)
1
,
pp. 56-68
Persistent link: https://www.econbiz.de/10003870792
Saved in:
7
Delighting customers of management education in India : a student perspective, part I
Sahney, Sangeeta
- In:
The TQM journal : the international review of …
23
(
2011
)
6
,
pp. 644-658
Persistent link: https://www.econbiz.de/10009426880
Saved in:
8
The effects of survey timing on student evaluation of teaching measures obtained using online surveys
Estelami, Hooman
- In:
Journal of marketing education : JME
37
(
2015
)
1
,
pp. 54-64
Persistent link: https://www.econbiz.de/10010514532
Saved in:
9
Course evaluation by importance-performance analysis and improving actions at the Budapest University of Technology and Economics
Tóth, Zsuzsanna Eszter
;
Jónás, Tamás
;
Bérces, Roland
; …
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 66-85
Persistent link: https://www.econbiz.de/10009754718
Saved in:
10
Impact of teachers' motivation on
students
'
satisfaction
: a study of management institutions
Rai, Alok Kumar
;
Srivastava, Medha
- In:
International journal of education economics and development
4
(
2013
)
4
,
pp. 357-370
Persistent link: https://www.econbiz.de/10010338839
Saved in:
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