Exploring the relationship between co-creation and satisfaction using QCA
Susana Navarro, Carmen Llinares, Dolores Garzon
| Year of publication: |
2016
|
|---|---|
| Authors: | Navarro, Susana ; Llinares, Carmen ; Garzon, Dolores |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 69.2016, 4, p. 1336-1339
|
| Subject: | Value co-creation | Customer satisfaction | fsQCA | Hotel industry | Qualitative comparative analysis | Kundenzufriedenheit | Hotellerie | Kundenintegration | Customer integration | Betriebliche Wertschöpfung | Value creation | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2015.10.103 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011446691