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~subject:"Service quality"
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Service quality
Consumer behaviour
82,942
Konsumentenverhalten
80,462
Electronic Commerce
23,282
E-commerce
20,904
Online-Handel
11,303
Online retailing
11,258
Theorie
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Theory
10,776
Relationship marketing
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Beziehungsmarketing
10,330
Brand management
7,768
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7,728
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7,088
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7,048
Customer satisfaction
6,650
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6,497
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6,462
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6,217
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6,190
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6,169
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6,162
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6,153
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6,087
USA
5,994
Germany
5,795
United States
5,697
Einzelhandel
5,074
Dienstleistungsqualität
4,987
Retail trade
4,983
Brand
4,357
Markenartikel
4,348
Tourismus
4,290
Tourism
4,277
Werbewirkung
3,728
Advertising effects
3,687
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3,593
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Han, Heesup
36
Mattila, Anna S.
26
Usman, Osly
22
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
13
Prybutok, Victor R.
13
Hanks, Lydia
12
Klaus, Philipp
12
Bilgihan, Anil
11
Gursoy, Dogan
11
Gustafsson, Anders
11
Jang, Soocheong
11
Propper, Carol
11
Sreejesh, S.
11
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10
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10
Park, Jungkun
10
Quach, Sara
10
Sharma, Piyush
10
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10
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10
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10
Carlson, Jamie
9
Hollebeek, Linda D.
9
Marimon, Frederic
9
Qu, Hailin
9
Su, LuJun
9
Voorhees, Clay M.
9
Ali, Faizan
8
Amin, Muslim
8
Bauer, Hans H.
8
Falk, Tomas
8
Grewal, Dhruv
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Hammerschmidt, Maik
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Jebarajakirthy, Charles
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Kim, Woo Gon
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Christian-Albrechts-Universität zu Kiel
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Conference on "Service Quality in Hospitality and Tourism: Experiencing Persian Heritage" <2016, Isfahan>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutscher Reisebüro-Verband
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Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
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Erich-Schmidt-Verlag
1
Friedrich-Schiller-Universität Jena
1
IGI Global
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Institute of Electrical and Electronics Engineers
1
Institutet för Ekonomisk Forskning <Lund>
1
International Federation for Information Processing
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International Workshop on Distributed Systems: Operations and Management <13, 2002, Montréal>
1
Lithuanian Academy of Physical Education
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
University College London / Department of Economics
1
Verlag Dr. Kovač
1
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Published in...
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Journal of retailing and consumer services
240
International journal of hospitality management
204
Journal of business research : JBR
129
The journal of services marketing
111
International journal of contemporary hospitality management
84
Journal of travel and tourism marketing
83
The service industries journal
82
Journal of hospitality marketing & management
81
Services marketing quarterly
65
Journal of service research : JSR
52
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Tourism management : research, policies, practice
51
Cogent business & management
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Service business
43
Asia Pacific journal of marketing and logistics
34
Journal of service management
34
International journal of electronic marketing and retailing : IJEMR
32
Journal of air transport management
32
International journal of quality and service sciences
30
The international journal of bank marketing : IJBM
30
International journal of services and operations management
28
Journal of retailing
27
Managing service quality : MSQ ; an international journal
27
Psychology & marketing
27
Total quality management & business excellence
27
International journal of services, economics and management
26
The TQM journal : the international review of organizational improvement
26
Journal of internet commerce
25
Journal of service research
25
European journal of marketing : EJM
24
International journal of quality & reliability management
24
Journal of Services Marketing
24
Journal of strategic marketing
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
Journal of hospitality and tourism insights
23
Journal of the Academy of Marketing Science
23
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
23
International journal of services and operations management : IJSOM
22
Journal of Asian finance, economics and business : JAFEB
22
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ECONIS (ZBW)
4,983
Other ZBW resources
47
BASE
1
RePEc
1
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1
Online travel purchasing : a literature review
Amaro, Suzanne
;
Duarte, Paulo
- In:
Journal of travel and tourism marketing
30
(
2013
)
7/8
,
pp. 755-785
Persistent link: https://www.econbiz.de/10010246264
Saved in:
2
Chinese customers' evaluation of travel website quality : a decision-tree analysis
Sun, Ping
;
Cárdenas, David A.
;
Harrill, Rich
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 476-497
Persistent link: https://www.econbiz.de/10011499274
Saved in:
3
The influence of the assessment of internet websites offering tourist services on the manner of purchase of holiday packages
Szopiński, Tomasz
- In:
Economic research
30
(
2017
)
1,2
,
pp. 1655-1668
Persistent link: https://www.econbiz.de/10012224887
Saved in:
4
Customer participation, value co-creation and customer loyalty : evidence from Umrah travel agencies in Indonesia
Mursid, Ali
;
Wu, Cedric Hsi-Jui
- In:
Journal of Islamic marketing
13
(
2022
)
3
,
pp. 628-648
Persistent link: https://www.econbiz.de/10012880208
Saved in:
5
What do customers expect of travel agent-customer interactions? : measuring and improving customer experience in interactions with travel agents
Wu, Yu-Chi
;
Lee, Hsiang-Ming
;
Liao, Pin-Ru
- In:
Journal of travel and tourism marketing
35
(
2018
)
8
,
pp. 1000-1012
Persistent link: https://www.econbiz.de/10011941816
Saved in:
6
Airline travellers' ethnocentric tendencies and their impact on travellers' behaviours : extending consumer ethnocentrism to airline services
Ragab, Hany
;
Polo-Peña, Ana I.
;
Mahrous, Abeer A.
- In:
Tourism management perspectives : TMP
49
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014554185
Saved in:
7
Editorial: Special issue on distribution and revenue management
Vinod, B.
- In:
Journal of revenue and pricing management
8
(
2009
)
2/3
,
pp. 115-116
Persistent link: https://www.econbiz.de/10003834333
Saved in:
8
Special issue: Distribution and revenue management
Vinod, B.
(
contributor
)
-
2009
Persistent link: https://www.econbiz.de/10003834369
Saved in:
9
The relationship between the online consumer's profile and the type of service encounter in the online travel agencies
Barrera-Barrera, Ramón
;
Navarro García, Antonio
; …
- In:
Achieving competitive advantage through quality management
,
(pp. 265-277)
.
2015
Persistent link: https://www.econbiz.de/10011300801
Saved in:
10
Functional quality and hedonic quality : a study of the dimensions of e-service quality in online travel agencies
Bernardo, Merce
;
Marimon, Frederic
;
Alonso-Almeida, …
- In:
Information & management : the internat. journal of …
49
(
2012
)
7/8
,
pp. 342-347
Persistent link: https://www.econbiz.de/10009696207
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