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~subject:"Service quality"
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Service quality
Consumer behaviour
83,644
Konsumentenverhalten
81,194
Electronic Commerce
23,444
E-commerce
21,067
Preismanagement
19,111
Pricing strategy
19,094
Theorie
19,081
Theory
18,863
Online-Handel
11,462
Online retailing
11,416
Relationship marketing
10,638
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8,273
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7,950
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7,910
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7,892
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6,986
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6,434
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6,373
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6,336
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6,311
Customer satisfaction
6,280
Internet marketing
6,264
Retail trade
6,188
Kundenzufriedenheit
6,125
Lebensmittel
5,920
Food
5,906
Dienstleistungsqualität
5,085
Vertriebsweg
4,947
Distribution channel
4,943
Markenartikel
4,615
Brand
4,611
Welt
4,114
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4,086
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26
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23
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17
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15
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14
Balaji, M. S.
13
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13
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13
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12
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12
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12
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11
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11
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11
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Sreejesh, S.
11
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10
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10
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10
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9
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9
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9
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9
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9
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9
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9
Qu, Hailin
9
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9
Wong, IpKin Anthony
9
Xu, Xun
9
Ahn, Jiseon
8
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8
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8
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Erich-Schmidt-Verlag
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1
IGI Global
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1
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1
International Workshop on Distributed Systems: Operations and Management <13, 2002, Montréal>
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1
USA / General Accounting Office
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United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
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Journal of retailing and consumer services
245
International journal of hospitality management
220
Journal of business research : JBR
127
The journal of services marketing
110
Journal of hospitality marketing & management
80
The service industries journal
80
International journal of contemporary hospitality management
79
Journal of travel and tourism marketing
72
Services marketing quarterly
67
Journal of service research : JSR
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
49
Cogent business & management
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Journal of air transport management
43
Service business
41
Tourism management : research, policies, practice
37
Journal of service management
35
Asia Pacific journal of marketing and logistics
33
International journal of quality and service sciences
32
International journal of electronic marketing and retailing : IJEMR
31
The international journal of bank marketing : IJBM
31
Journal of service research
28
International journal of services and operations management
27
International journal of services, economics and management
27
Journal of retailing
27
Managing service quality : MSQ ; an international journal
27
Psychology & marketing
27
The TQM journal : the international review of organizational improvement
27
Journal of internet commerce
25
Total quality management & business excellence
25
European journal of marketing : EJM
24
International journal of services and operations management : IJSOM
24
Journal of Services Marketing
24
Journal of hospitality and tourism insights
24
Journal of strategic marketing
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
International journal of quality & reliability management
23
Journal of the Academy of Marketing Science
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of service theory and practice
21
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ECONIS (ZBW)
5,080
Other ZBW resources
48
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1
Promote the price promotion : the effects of price promotions on customer evaluations in coffee chain stores
Huang, Hui-chun
;
Chang, Ya-ting
;
Yeh, Che-yi
;
Liao, …
- In:
International journal of contemporary hospitality management
26
(
2014
)
7
,
pp. 1065-1082
Persistent link: https://www.econbiz.de/10010426077
Saved in:
2
Customer loyalty in online hotel booking platforms
Li, Wei-Chin
;
Chang, Kuei-Feng
;
Chen, Chen-Ju
- In:
International journal of business
28
(
2023
)
3
,
pp. 147-165
Persistent link: https://www.econbiz.de/10014340612
Saved in:
3
The influence of perceived
food
quality, price fairness, perceived value and satisfaction on customers' revisit and word-of-mouth intentions towards organic
food
restaurants
Konuk, Faruk Anıl
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 103-110
Persistent link: https://www.econbiz.de/10012114143
Saved in:
4
Sonarsupermarkets and sci-fi
Barnes, Brianna
- In:
Journal of global scholars of marketing science : …
26
(
2016
)
4
,
pp. 304-306
Persistent link: https://www.econbiz.de/10011635619
Saved in:
5
Factors influencing consumer perception towards online grocery shopping : a case of Kathmandu Valley
Jha, Kimee Kumari
- In:
Nepalese journal of finance : a publication of Uniglobe …
6
(
2019
)
2
,
pp. 56-67
Persistent link: https://www.econbiz.de/10014493997
Saved in:
6
Online intermediary as a channel for selling quality-differentiated services
Akçura, M. Tolga
;
Ozdemir, Zafer D.
;
Rahman, Mohammad S.
- In:
Decision sciences : DS
46
(
2015
)
1
,
pp. 37-62
Persistent link: https://www.econbiz.de/10011475752
Saved in:
7
Low cost carriers in Southeast Asia : how does ticket price change the way passengers make their airline selection?
Truong Dothang
;
Pan, Jing Yu
;
Thapanat Buaphiban
- In:
Journal of air transport management
86
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012253198
Saved in:
8
Higher quality or lower price? : how value-increasing promotions affect retailer reputation via perceived value
Yoon, Sukki
;
Oh, Sangdo
;
Song, Sujin
;
Kim, Kyungok K.
; …
- In:
Journal of business research : JBR
67
(
2014
)
10
,
pp. 2088-2096
Persistent link: https://www.econbiz.de/10010400113
Saved in:
9
Assessing multi-channel consumers' convenience expectations of online order/in-store pickup service
Ma, Hao
;
Su, Yong
;
Oh, Lih-Bin
- In:
International journal of networking and virtual …
14
(
2014
)
1/2
,
pp. 146-159
Persistent link: https://www.econbiz.de/10011282862
Saved in:
10
Determinants of m-shopping quality on customer satisfaction and purchase intentions : the IS success model perspective
Chen, Lisa Y.
- In:
World review of entrepreneurship, management and …
9
(
2013
)
4
,
pp. 543-558
Persistent link: https://www.econbiz.de/10010230098
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