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~subject:"Service quality"
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Service quality
Consumer behaviour
82,324
Konsumentenverhalten
79,843
Brand management
17,561
Markenführung
17,147
Marketingmanagement
16,987
Marketing management
16,399
Theorie
11,937
Theory
11,769
Brand image
11,100
Markenimage
10,983
Relationship marketing
10,937
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10,891
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7,948
Advertising effects
7,722
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6,811
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6,799
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6,796
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6,554
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6,524
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6,506
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6,400
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6,147
Social web
6,141
Customer satisfaction
6,006
Marketing
5,857
Kundenzufriedenheit
5,833
Online-Handel
5,630
Online retailing
5,619
Werbung
5,352
Advertising
5,330
Einzelhandel
4,642
Retail trade
4,579
Dienstleistungsqualität
4,509
Electronic Commerce
4,067
E-commerce
3,900
Verbraucherverhalten
3,586
Experiment
3,566
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Han, Heesup
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Mattila, Anna S.
24
Usman, Osly
21
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Klaus, Philipp
13
Gong, Taeshik
12
Gustafsson, Anders
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gursoy, Dogan
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Sharma, Piyush
11
Sreejesh, S.
11
Hyun, Sunghyup Sean
10
Miao, Li
10
Quach, Sara
10
Wong, IpKin Anthony
10
Grewal, Dhruv
9
Hollebeek, Linda D.
9
Park, Jungkun
9
Qu, Hailin
9
Sparks, Beverley
9
Voorhees, Clay M.
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Lee, Seonjeong
8
Wirtz, Jochen
8
Wu, Luorong
8
Ahn, Jiseon
7
Bolton, Ruth N.
7
Bujisic, Milos
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Carlson, Jamie
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Gaynor, Martin
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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Erasmus Research Institute of Management
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Friedrich-Schiller-Universität Jena
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IGI Global
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Institutet för Ekonomisk Forskning <Lund>
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Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Springer Fachmedien Wiesbaden
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United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
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Verlag Dr. Kovač
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Journal of retailing and consumer services
233
International journal of hospitality management
199
Journal of business research : JBR
126
The journal of services marketing
109
Journal of hospitality marketing & management
84
International journal of contemporary hospitality management
79
Services marketing quarterly
71
The service industries journal
70
Journal of travel and tourism marketing
66
Cogent business & management
49
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Service business
37
Asia Pacific journal of marketing and logistics
33
Journal of service management
33
Tourism management : research, policies, practice
32
Journal of air transport management
30
The international journal of bank marketing : IJBM
30
International journal of quality and service sciences
29
Journal of service research
28
International journal of services and operations management
27
The TQM journal : the international review of organizational improvement
27
Journal of strategic marketing
26
Psychology & marketing
26
International journal of services, economics and management
25
Journal of retailing
25
Journal of Services Marketing
24
Total quality management & business excellence
24
Journal of the Academy of Marketing Science
23
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
International journal of quality & reliability management
22
Journal of hospitality and tourism insights
22
Managing service quality : MSQ ; an international journal
22
Marketing intelligence & planning
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of internet commerce
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of Asian finance, economics and business : JAFEB
19
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ECONIS (ZBW)
4,506
Other ZBW resources
53
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1
Marketing mix influence on service brand equity and its dimensions
Mukherjee, Somnath
;
Shivani, Shradha
- In:
Vision : the journal of business perspective
20
(
2016
)
1
,
pp. 9-23
Persistent link: https://www.econbiz.de/10011581949
Saved in:
2
The impact of value co-creation on hotel brand equity and customer satisfaction
González-Mansilla, Óscar
;
Berenguer Contrí, Gloria
; …
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 51-65
Persistent link: https://www.econbiz.de/10012063560
Saved in:
3
Store brands' purchase intention : examining the role of perceived quality
Calvo-Porral, Cristina
;
Lévy Mangin, Jean-Pierre
- In:
European research on management and business economics
23
(
2017
)
2
,
pp. 90-95
Persistent link: https://www.econbiz.de/10011893387
Saved in:
4
Exploring the impact of different factors on brand equity and intention to take up online courses from e-learning platforms
Ray, Arghya
;
Bala, Pradip Kumar
;
Chakraborty, Shibashish
; …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012433342
Saved in:
5
How do observers react to companies' humorous responses to online public complaints?
Béal, Mathieu
;
Grégoire, Yany
- In:
Journal of service research
25
(
2022
)
2
,
pp. 242-259
Persistent link: https://www.econbiz.de/10013268018
Saved in:
6
The moderating role of technology anxiety on brand service quality, brand image and their relation to brand loyalty
Syahida Abd Aziz
;
Muhammad Shahar Jusoh
;
Amlus, …
- In:
International journal of internet marketing and …
12
(
2018
)
3
,
pp. 270-289
Persistent link: https://www.econbiz.de/10011918364
Saved in:
7
Purchase intention of customers towards luxury brands in North Macedonia : theory of planned behaviour approach
Muça, Sara
;
Zeqiri, Jusuf
- In:
International journal of Islamic marketing and branding
5
(
2020
)
2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10012512768
Saved in:
8
Mainland Chinese casino visitors to Macau : linking service, brand image, satisfaction and loyality
Chan, Sow Hup
;
Wan, Yim King Penny
;
Jeong, Miyoung
- In:
The journal of gambling business and economics
13
(
2020
)
1
,
pp. 87-115
Persistent link: https://www.econbiz.de/10012654059
Saved in:
9
Why customers intend to use express delivery services
Setiyawati, Sri
;
Haryanto, Budhi
- In:
Inventi impact: supply chain & logistics
(
2017
)
2
,
pp. 69-94
Persistent link: https://www.econbiz.de/10011754169
Saved in:
10
Factors affecting smartphone brand switching behavior in Kathmandu valley
Kumari, Radha
;
Sah, Laxmi Kumar
- In:
Nepalese journal of economics : a publication of …
6
(
2022
)
3
,
pp. 82-95
Persistent link: https://www.econbiz.de/10013449196
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