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Why can package tours hurt tourists? : evidence from China’s tourism demand in Hong Kong
Chen, Yong; Schuckert, Markus; Song, Haiyan; Chon, Kaye - In: Journal of travel research : a quarterly publication of … 55 (2016) 4, pp. 427-439
Persistent link: https://www.econbiz.de/10011458620
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The influence of website quality dimensions on e-purchasing behaviour and e-loyalty : a comparative study of Egyptian travel agents and hotels
Abou-Shouk, Mohamed A.; Khalifa, Gamal S. - In: Journal of travel and tourism marketing 34 (2017) 4/6, pp. 608-623
Persistent link: https://www.econbiz.de/10011729156
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Comparative analysis of the viewpoints of customers, employees and managers based on the developed model of service quality gaps : with a case study in the travel agents at the cen...
Shahin, Arash; Mahdavi, Zahra; Shahmohammadi, Faramarz - In: International journal of productivity and quality … 21 (2017) 1, pp. 97-111
Persistent link: https://www.econbiz.de/10011748583
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Higher education competitiveness : definition, assessment and ways of growth
Voronov, A. A.; Garkovenko, V. E.; Safonov, A. M.; … - In: European research studies 21 (2018) 1, pp. 525-534
Persistent link: https://www.econbiz.de/10012238822
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Total Quality Management in Services
Ghosh, B.C.; Tzi Ling, Mak - In: The TQM Magazine 6 (1994) 4, pp. 34-41
The advertising industry in Singapore faces an acutely competitive environment which demands a high level of service from agencies with total quality management (TQM) as the perspective. Mere excellence in creativity with its high focus on product, rather than the market, is no longer...
Persistent link: https://www.econbiz.de/10015033362
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ASQual : measuring tourist perceived service quality in an airport setting
George, Bapu P.; Henthorne, Tony L.; Panko, Thomas R. - In: International journal of business excellence 6 (2013) 5, pp. 526-536
Persistent link: https://www.econbiz.de/10010231384
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Decoding tourist satisfaction and loyalty at hotels : a confirmatory factor analytic approach
Adil, Mohd; Nasir, Mohd; Kumar, Mukesh - In: International journal of productivity and quality … 34 (2021) 4, pp. 561-580
Persistent link: https://www.econbiz.de/10013093171
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Exploring the impacts of national image, service quality, and perceived value on international tourist behaviors : a Nepali case
Zhang, Juyan; Adhikari, Dharma; Fahmy, Shahira; Kang, Seok - In: Journal of vacation marketing 26 (2020) 4, pp. 473-488
Persistent link: https://www.econbiz.de/10012265245
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Mapping heritage tourism service quality using the Kano model : a case study of Indian tourism
Pandey, Ashutosh; Sahu, Rajendra - In: International journal of services and operations … 37 (2020) 2, pp. 264-283
Persistent link: https://www.econbiz.de/10012521924
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Service quality of ski group package tours : a modified importance-performance analysis
Liu, Shih-Hao; Tsai, Chin-Hsiang - In: International journal of services and operations … 46 (2023) 1, pp. 35-59
Persistent link: https://www.econbiz.de/10014364451