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The role of non-interactive other customers' influence in service environments
Albrecht, Arne Keno - 2017
Persistent link: https://www.econbiz.de/10011667018
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Humorvolle Kommunikation bei Serviceversagen : Eine empirische Analyse der Wirkung von Humor auf Konsumenten infolge aufgetretener Service-Fehler
Kobel, Sarah - 2020 - 1st ed. 2020.
Einführung -- Humorvolle Kommunikation: Humor aus kommunikationstheoretischer Perspektive -- Identifikation des psychologischen Wirkmechanismus von Humor in der persönlichen Kommunikation zwischen Anbieter und Konsument im Kontext von Service-Fehlern und Service-Recovery -- Analyse der...
Persistent link: https://www.econbiz.de/10012403306
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Transparent or not? : optimal performance feedback to service users
Chen, Lin; Roels, Guillaume - 2024
Persistent link: https://www.econbiz.de/10015071824
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Rethinking nonprofit service disintermediation through service communication interactions
Mitchell, Sarah-Louise; Clark, Moira K. - In: Journal of service management 33 (2022) 4/5, pp. 758-773
Persistent link: https://www.econbiz.de/10013325758
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The influence of website quality dimensions on e-purchasing behaviour and e-loyalty : a comparative study of Egyptian travel agents and hotels
Abou-Shouk, Mohamed A.; Khalifa, Gamal S. - In: Journal of travel and tourism marketing 34 (2017) 4/6, pp. 608-623
Persistent link: https://www.econbiz.de/10011729156
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Examining customers' perception of electronic shopping mall's e-service quality
Li, Xin Tong; Abdul Rahman; Connie, Gan; Osman, Zahir - In: International journal of services, economics and management 11 (2020) 4, pp. 329-346
Persistent link: https://www.econbiz.de/10012522624
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The impact of quality management practices on purchasing performance within supply chain relationships in service organizations
Salam, Muhammad Asif; Yaqub, Muhammad Zafar - In: Networks in International Business : Managing …, (pp. 309-331). 2023
Persistent link: https://www.econbiz.de/10013539453
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Organizational Purchasing of Professional Services
Day, Ellen; Barksdale, Hiram C. - In: Journal of Business & Industrial Marketing 9 (1994) 3, pp. 44-51
effectiveness and to the reduction of risk to client firms purchasing these services.  …
Persistent link: https://www.econbiz.de/10014843252
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Purchasing business services
Fitzsimmons, James A.; Noh, Jeonpyo; Thies, Emil - In: Journal of Business & Industrial Marketing 13 (1998) 4/5, pp. 370-380
purchasing business services is developed to create a matrix with importance of service and focus of service as dimensions … the propositions and validity of the taxonomy for purchasing business services.  …The purchase of business services is a growing activity among firms but with little appreciation that the purchase of a …
Persistent link: https://www.econbiz.de/10014843350