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Food market hygiene in the consumer experience
Merchan, Diana; Agila, Mercy; Criollo, Mónica; … - 2020
Persistent link: https://www.econbiz.de/10012266496
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Parent brand quality, service intensity and consumers' usage consideration of service-to-service brand extensions
O'Reilly, Kelley; Mumuni, Alhassan G.; Newell, Stephen J.; … - In: The journal of product & brand management 26 (2017) 7, pp. 690-703
Persistent link: https://www.econbiz.de/10011808392
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Methodology implications in automotive product-service systems : a systematic literature review
Sabbagh, Omar; Mohd Nizam Ab Rahman; Wan Rosmanira Ismail; … - In: Total quality management & business excellence : an … 28 (2017) 13, pp. 1632-1668
Persistent link: https://www.econbiz.de/10011817067
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The moderating role of technology anxiety on brand service quality, brand image and their relation to brand loyalty
Syahida Abd Aziz; Muhammad Shahar Jusoh; Amlus, … - In: International journal of internet marketing and … 12 (2018) 3, pp. 270-289
Persistent link: https://www.econbiz.de/10011918364
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The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar; Mohd Nizam Ab Rahman; Wan Rosmanira Ismail; … - In: The service industries journal 37 (2017) 5/6, pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
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Robotic service quality : scale development and validation
Prentice, Catherine; Nguyen Tuyet-Mai - In: Journal of retailing and consumer services 62 (2021), pp. 1-7
Persistent link: https://www.econbiz.de/10012648963
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Hotel managers' perceptions towards the use of robots : a mixed-methods approach
Ivanov, Stanislav; Seyitoğlu, Faruk; Markova, Martina - In: Information technology & tourism 22 (2020) 4, pp. 505-535
Persistent link: https://www.econbiz.de/10012416586
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The innovation imperative in healthcare : an interview and commentary
Mende, Martin - In: AMS review : official publication of the Academy of … 9 (2019) 1/2, pp. 121-131
Persistent link: https://www.econbiz.de/10012113585
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Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria; Stagno, Emanuela; Donato, Carmela - In: The journal of services marketing 38 (2024) 3, pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
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The interplaying factors of the robotic tourism experience : the customer journey's touchpoints, context, and qualities
Manthiou, Aikaterini; Klaus, Philipp - In: Technological forecasting & social change : an … 177 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013345867