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~subject:"Service quality"
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Service quality
Consumer behaviour
82,876
Konsumentenverhalten
79,759
Werbung
11,356
Advertising
11,323
Theorie
10,334
Theory
10,275
Relationship marketing
9,098
Beziehungsmarketing
9,035
Brand management
8,180
Markenführung
8,055
Brand image
6,914
Markenimage
6,834
Customer satisfaction
5,708
Online retailing
5,626
Online-Handel
5,624
Online-Marketing
5,561
Internet marketing
5,560
USA
5,539
Kundenzufriedenheit
5,515
Werbewirkung
5,441
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5,378
United States
5,260
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5,125
Social web
5,125
Markenartikel
4,586
Brand
4,562
Deutschland
4,491
Einzelhandel
4,352
Dienstleistungsqualität
4,349
Retail trade
4,340
Germany
4,198
Electronic Commerce
3,734
E-commerce
3,622
Verbraucherverhalten
3,586
Experiment
3,499
Emotion
3,270
Pricing strategy
3,136
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3,124
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3,096
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Han, Heesup
30
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24
Usman, Osly
20
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17
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15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Quach, Sara
11
Gursoy, Dogan
10
Miao, Li
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Qu, Hailin
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
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8
Amin, Muslim
8
Harun, Ahasan
8
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8
Sparks, Beverley
8
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8
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8
Ahn, Jiseon
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
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7
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7
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
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Friedrich-Schiller-Universität Jena
1
IGI Global
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Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
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Journal of retailing and consumer services
232
International journal of hospitality management
193
Journal of business research : JBR
121
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
67
Journal of travel and tourism marketing
64
The service industries journal
63
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Service business
36
Journal of service management
32
Tourism management : research, policies, practice
32
Asia Pacific journal of marketing and logistics
31
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of Services Marketing
27
Journal of air transport management
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
Psychology & marketing
26
International journal of services, economics and management
25
Journal of service research
25
The TQM journal : the international review of organizational improvement
25
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
International journal of business information systems : IJBIS
19
Journal of Asian finance, economics and business : JAFEB
19
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ECONIS (ZBW)
4,349
Other ZBW resources
59
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1
21st century luxury
fashion
retailers' marketing strategies for customer satisfaction : UK perspective
Ryding, Daniella
;
Vignali, Gianpaolo
;
Caratù, Myriam
; …
- In:
International journal of business and globalisation : IJBG
16
(
2016
)
1
,
pp. 79-103
Persistent link: https://www.econbiz.de/10011616638
Saved in:
2
Consumer e-shopping acceptance : antecedents in a technology acceptance model
Ha, Sejin
;
Stoel, Leslie
- In:
Journal of business research : JBR
62
(
2009
)
5
,
pp. 565-571
Persistent link: https://www.econbiz.de/10003846911
Saved in:
3
Does formality matter? : effects of employee
clothing
formality on consumers' service quality expectations and store image perceptions
Yan, Ruoh-nan
;
Yurchisin, Jennifer
;
Watchravesringkan, …
- In:
International journal of retail & distribution management
39
(
2011
)
5
,
pp. 346-362
Persistent link: https://www.econbiz.de/10009155492
Saved in:
4
Store format choice and relationship quality in apparel retail : a study of young and early-middle aged shoppers in New Delhi region
Triparthi, Gaurav
;
Dave, Kartik
- In:
Journal of retailing and consumer services
20
(
2013
)
5
,
pp. 479-487
Persistent link: https://www.econbiz.de/10009768988
Saved in:
5
Impact of service quality on apparel Retail Customer Satisfaction-a study of select Metropolitan City Hyderabad
Nallamalli, Udaya Bhaskar
;
Shekhar, B.Raja
- In:
Journal of management research
3
(
2011
)
2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10009726025
Saved in:
6
Female customers' expectation of the service offering and their perception of the service quality in an emerging
clothing
market
Erasmus, Alet C.
;
Grabowski, Andrea
- In:
International journal of consumer studies
37
(
2013
)
1
,
pp. 2-12
Persistent link: https://www.econbiz.de/10009713929
Saved in:
7
The effect of 3D product quality (3D-Q) on perceived risk and purchase intentions : the case of apparel online retailers
Algharabat, Read S.
;
Shatnawi, Tamather
- In:
International journal of electronic business
11
(
2014
)
3
,
pp. 256-273
Persistent link: https://www.econbiz.de/10010475727
Saved in:
8
The store-as-a-brand strategy : the effect of store environment on customer responses
Kumar, Archana
;
Kim, Youn-kyung
- In:
Journal of retailing and consumer services
21
(
2014
)
5
,
pp. 685-695
Persistent link: https://www.econbiz.de/10010407241
Saved in:
9
An empirical study on apparel retail store choice : importance-performance analysis
Shukla, Vishal
;
Pathak, Vivek Kumar
- In:
Reinventing management strategies : the design for …
,
(pp. 90-98)
.
2014
Persistent link: https://www.econbiz.de/10010436509
Saved in:
10
An investigation of antedecents and consequences of consumers' attitudes towards an apparel website
Lee, Zui Chih
;
Hodges, Nancy
;
Watchravesringkan, Kittichai
- In:
International journal of electronic customer …
9
(
2015
)
2/3
,
pp. 138-157
Persistent link: https://www.econbiz.de/10011586451
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