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~subject:"Service quality"
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Service quality
Consumer behaviour
16
Relationship marketing
16
Beziehungsmarketing
14
Customer satisfaction
12
Greece
11
Konsumentenverhalten
11
Griechenland
9
Kundenzufriedenheit
9
Brand management
8
Electronic Banking
7
Electronic banking
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Key account management
7
Key-Account-Management
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Markenführung
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Brand image
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Financial services
5
Innovation
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Personal banking
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Privatkundengeschäft
5
B-to-B-Marketing
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Confidence
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Customer services quality
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Dienstleistungsqualität
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Internet marketing
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Job satisfaction
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Lieferantenmanagement
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Markenimage
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Market orientation
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Marketing management
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Marketingmanagement
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Supplier relationship management
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Vertrauen
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Banking
3
Banks
3
Business-to-business marketing
3
Faktorenanalyse
3
Innovation adoption
3
Innovationsakzeptanz
3
Internal marketing
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Gounaris, Spiros
3
Dimitriadis, Sergios
2
Kaminakis, Kostas
1
Karantinou, Kalipso
1
Koritos, Christos
1
Kostopoulos, Giannis
1
Kyrezis, Nikolaos
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Rizomyliotis, Ioannis
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Stathakopoulos, Vlasis
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Journal of strategic marketing
1
The journal of services marketing
1
The service industries journal
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Tourism management : research, policies, practice
1
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ECONIS (ZBW)
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An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e-shopping
Gounaris, Spiros
;
Dimitriadis, Sergios
;
Stathakopoulos, …
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 142-156
Persistent link: https://www.econbiz.de/10003990884
Saved in:
2
The effect of trust, channel technology, and transaction type on the adoption of self-service bank channels
Dimitriadis, Sergios
;
Kyrezis, Nikolaos
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1293-1310
Persistent link: https://www.econbiz.de/10009154358
Saved in:
3
How to reduce the negative impact of customer non-compliance : an empirical study
Kostopoulos, Giannis
;
Gounaris, Spiros
;
Rizomyliotis, …
- In:
Journal of strategic marketing
22
(
2014
)
6
,
pp. 513-529
Persistent link: https://www.econbiz.de/10010489665
Saved in:
4
Hospitality servicescape effects on customer-employee interactions : a multilevel study
Kaminakis, Kostas
;
Karantinou, Kalipso
;
Koritos, Christos
; …
- In:
Tourism management : research, policies, practice
72
(
2019
),
pp. 130-144
Persistent link: https://www.econbiz.de/10011995787
Saved in:
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