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Service quality
Customer satisfaction
15
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Naumann, Earl
3
Williams, Paul
3
Ashill, Nicholas J.
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Haverila, Matti Juhani
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Jackson, Eric
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Khan, M. Sajid
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Annals of tourism research : ATR ; a social sciences journal
1
Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of project management : the journal of The International Project Management Association
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Journal of strategic marketing
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ECONIS (ZBW)
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1
Customer dissatisfaction and defection : the hidden costs of downsizing
Williams, Paul
;
Khan, M. Sajid
;
Naumann, Earl
- In:
Industrial marketing management : the international …
40
(
2011
)
3
,
pp. 405-413
Persistent link: https://www.econbiz.de/10008991582
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2
Relationship quality and satisfaction : customer-perceived success factors for on-time projects
Williams, Paul
;
Ashill, Nicholas J.
;
Naumann, Earl
; …
- In:
International journal of project management : the …
33
(
2015
)
8
,
pp. 1836-1850
Persistent link: https://www.econbiz.de/10011410808
Saved in:
3
Drivers of customer satisfaction and relationship quality in system delivery projects
Haverila, Matti Juhani
;
Martinsuo, Miia
;
Naumann, Earl
- In:
Journal of strategic marketing
21
(
2013
)
7
,
pp. 613-636
Persistent link: https://www.econbiz.de/10010233690
Saved in:
4
Value, satisfaction and behavioral intentions in an adventure tourism context
Williams, Paul
;
Soutar, Geoffrey N.
- In:
Annals of tourism research : ATR ; a social sciences journal
36
(
2009
)
3
,
pp. 413-438
Persistent link: https://www.econbiz.de/10009533904
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