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~subject:"Service quality"
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Service quality
Relationship marketing
26,201
Beziehungsmarketing
25,527
Unternehmensnetzwerk
24,314
Business network
24,165
Lieferantenmanagement
17,507
Supplier relationship management
17,464
Soziales Netzwerk
16,523
Social network
15,597
Value creation
14,122
Betriebliche Wertschöpfung
13,957
Unternehmenskooperation
13,687
Theorie
13,661
Theory
13,478
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11,864
Consumer behaviour
10,190
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10,155
Lieferkette
8,913
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8,910
Deutschland
8,331
Germany
7,860
Innovation
7,006
Customer satisfaction
5,856
Kundenzufriedenheit
5,798
Social Web
4,769
Social web
4,766
Innovationsmanagement
4,714
Innovation management
4,561
Dienstleistungsqualität
4,450
Globalisierung
4,247
USA
4,201
Globalization
4,188
Welt
4,123
United States
4,085
World
4,085
KMU
4,062
SME
4,052
Netzwerk
3,867
Electronic Commerce
3,721
Network
3,648
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Prentice, Catherine
21
Bruhn, Manfred
20
Mattila, Anna S.
19
Han, Heesup
18
McColl-Kennedy, Janet R.
15
Balaji, M. S.
13
Klaus, Philipp
13
Gil Saura, Irene
12
Gong, Taeshik
12
Gustafsson, Anders
12
Hollebeek, Linda D.
11
Edvardsson, Bo
10
Quach, Sara
10
Usman, Osly
10
Patterson, Paul G.
9
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Georgi, Dominik
8
Hammerschmidt, Maik
8
Izogo, Ernest Emeka
8
Rather, Raouf Ahmad
8
Roberts-Lombard, Mornay
8
Stauss, Bernd
8
Grégoire, Yany
7
Hyun, Sunghyup Sean
7
Le Nguyen Hau
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Ringle, Christian M.
7
Sharma, Piyush
7
Thaichon, Paramaporn
7
Torres, Edwin N.
7
Tsoukatos, Evangelos
7
Van Vaerenbergh, Yves
7
Voorhees, Clay M.
7
Witell, Lars
7
Wong, IpKin Anthony
7
Akroush, Mamoun N.
6
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National Bureau of Economic Research
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Deutschland / Bundeswehr / Universität Hamburg
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European Health Care Conference <2, 2011, Hamburg>
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OECD
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Svenska Handelshögskolan <Helsinki>
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Center for Service Excellence
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Eric Cuvillier <Firma>
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Fachtagung Wachstumsmarkt Gesundheit <1998, Neuenahr-Ahrweiler>
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
IGI Global
1
IT Service Management Forum Deutschland
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Nomos Verlagsgesellschaft
1
QUIS <11, 2009, Wolfsburg>
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Technische Universität Clausthal
1
Universität Osnabrück / Fachgebiet Geographie
1
Universität Potsdam
1
Verlag Dr. Kovač
1
Zukunftsinitiative Rheinland-Pfalz
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
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Journal of retailing and consumer services
187
International journal of hospitality management
131
Journal of business research : JBR
115
The journal of services marketing
101
The service industries journal
89
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
63
Journal of hospitality marketing & management
56
Journal of service research : JSR
52
Services marketing quarterly
52
International journal of contemporary hospitality management
51
Service business
50
Journal of service management
46
Journal of travel and tourism marketing
45
Industrial marketing management : the international journal for industrial and high-tech firms
44
Journal of service research
34
Cogent business & management
32
The TQM journal : the international review of organizational improvement
32
Tourism management : research, policies, practice
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
International journal of services and operations management
28
Journal of strategic marketing
28
International journal of quality and service sciences
25
Marketing intelligence & planning
25
The international journal of bank marketing : IJBM
25
Asia Pacific journal of marketing and logistics
24
Journal of the Academy of Marketing Science
23
International journal of services, economics and management
22
Journal of air transport management
22
Total quality management & business excellence
22
International journal of services and operations management : IJSOM
21
Managing service quality : MSQ ; an international journal
21
International journal of productivity and quality management : IJPQM
20
Psychology & marketing
20
International journal of electronic customer relationship management : IJECRM
19
Journal of service theory and practice
19
Journal of service theory and practice : JSTP
19
International journal of quality & reliability management
18
Journal of hospitality and tourism insights
18
The journal of business & industrial marketing
18
European journal of marketing : EJM
17
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ECONIS (ZBW)
4,437
Other ZBW resources
25
BASE
3
EconStor
1
RePEc
1
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1
Assessing value from business-to-business services relationships : temporality, tangibility, temperament, and trade-offs
Lyons, Paul
;
Brennan, Louis
- In:
Journal of service research
22
(
2019
)
1
,
pp. 27-43
Persistent link: https://www.econbiz.de/10012005761
Saved in:
2
The co-production of value in an art market : exploring service relationships
Borg, Erik A.
;
Vigerland, Lars
- In:
Journal of investment and management : JIM
2
(
2013
)
3
,
pp. 57-69
Persistent link: https://www.econbiz.de/10010252313
Saved in:
3
Uncovering collaborative value creation patterns and establishing corresponding customer roles
Moeller, Sabine
;
Ciuchita, Robert
;
Mahr, Dominik
; …
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 471-487
Persistent link: https://www.econbiz.de/10010203524
Saved in:
4
Performance measurement approach to show the value for the customer in an industrial service network
Ukko, Juhani
;
Pekkola, Sanna
;
Saunila, Minna
;
Rantala, Tero
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 214-229
Persistent link: https://www.econbiz.de/10011317292
Saved in:
5
Understanding value co-creation in complex services with many actors
Pinho, Nelson
;
Beirão, Gabriela
;
Patrício, Lia
;
Fisk, …
- In:
Journal of service management
25
(
2014
)
4
,
pp. 470-493
Persistent link: https://www.econbiz.de/10010405220
Saved in:
6
Using service logic to redefine exchange in terms of customer and supplier participation
Pires, Guilherme D.
;
Dean, Alison
;
Rehman, Muqqadas
- In:
Journal of business research : JBR
68
(
2015
)
5
,
pp. 952-932
Persistent link: https://www.econbiz.de/10010516678
Saved in:
7
Impact of value co-creation on logistics customers' loyalty
Thiruvattal, Eappen
- In:
Journal of global operations and strategic sourcing
10
(
2017
)
3
,
pp. 334-361
Persistent link: https://www.econbiz.de/10011806169
Saved in:
8
Opportunities and challenges of value co-creation : the role of customer involvement in hotel service development
Ma, Shuang
;
Gu, Huimin
;
Wang, Yonggui
;
Hampson, Daniel P.
- In:
International journal of contemporary hospitality management
29
(
2017
)
12
,
pp. 3023-3043
Persistent link: https://www.econbiz.de/10011804911
Saved in:
9
More is not always better : the impact of value co-creation fit on B2B and B2C customer satisfaction
Gligor, David M.
;
Maloni, Michael J.
- In:
Journal of business logistics
43
(
2022
)
2
,
pp. 209-237
Persistent link: https://www.econbiz.de/10013347430
Saved in:
10
Multidimensional value of customers' mobile service experiences in the food service context
Kwon, Jookyung
;
Yu, Hoyeol
;
Ahn, Jiseon
- In:
Journal of hospitality and tourism insights
6
(
2023
)
2
,
pp. 912-927
Persistent link: https://www.econbiz.de/10014363988
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