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Characteristics of services : a new approach uncovers their value

Benoit, Sabine - In: The journal of services marketing 24 (2010) 5, pp. 359-368

Persistent link: https://www.econbiz.de/10008653369

Gültigkeit der Charakteristika von Dienstleistungen : eine Frage des Bezugsobjektes

Benoit, Sabine - In: Neue Herausforderungen an das Dienstleistungsmarketing, (pp. 197-215). 2008

Persistent link: https://www.econbiz.de/10003675963

Understanding on-the-go consumption : identifying and quantifying its determinants

Benoit, Sabine; Schäfers, Tobias; Heider, Raphael - In: Journal of retailing and consumer services 31 (2016), pp. 32-42

Persistent link: https://www.econbiz.de/10011528499

The interplay of customer experience and commitment

Keiningham, Timothy; Ball, Joan; Benoit, Sabine; Bruce, … - In: The journal of services marketing 31 (2017) 2, pp. 148-160

Persistent link: https://www.econbiz.de/10011654644

A triadic framework for collaborative consumption (CC) : motives, activities and resources & capabilities of actors

Benoit, Sabine; Baker, Thomas L.; Bolton, Ruth N.; … - In: Journal of business research : JBR 79 (2017), pp. 219-227

Persistent link: https://www.econbiz.de/10011745282

Innovation in the sharing economy : a framework and future research agenda

Benoit, Sabine; Wang, Yonggui; Teng, Lefa; Hampson, … - In: Journal of business research : JBR 149 (2022), pp. 207-216

Persistent link: https://www.econbiz.de/10013325588

Contagious effects of customer misbehavior in access-based services

Schaefers, Tobias; Wittkowski, Kristina; Benoit, Sabine; … - In: Journal of service research : JSR 19 (2016) 1, pp. 3-21

Persistent link: https://www.econbiz.de/10011433127

The dark side of customer co-creation : exploring the consequences of failed co-created services

Heidenreich, Sven; Wittkowski, Kristina; Handrich, Matthias - In: Journal of the Academy of Marketing Science 43 (2015) 3, pp. 279-296

Persistent link: https://www.econbiz.de/10011287133

Characteristics of services – a new approach uncovers their value

Moeller, Sabine - In: Journal of Services Marketing 24 (2010) 5, pp. 359-368

Purpose – Four characteristics have been regularly applied to services: intangibility, heterogeneity, inseparability, perishability (IHIP). More and more exceptions occur which have resulted in substantial criticism. This paper aims to show that each characteristic is valid and useful when...

Persistent link: https://www.econbiz.de/10014905301

Interaktion bei der Erstellung von Dienstleistungen : die Koordination der Aktivitäten von Anbieter und Nachfrager

Möller, Sabine - 2004 - 1. Aufl.

Die Bedeutung der Interaktion und das Problem der Koordination im Dienstleistungsprozess Interaktionsökonomische Schema der Verhaltenssteuerung Die dyadische Anbieter-Nachfrager-Interaktion im Dienstleistungsprozess Die Koordinationsinstrumente und deren Einsatzmöglichkeiten bei der...

Persistent link: https://www.econbiz.de/10002341165