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Emotion display rules at work...
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Services
Consumer behaviour
32
Service quality
28
Dienstleistungsqualität
27
Dienstleistungssektor
26
Konsumentenverhalten
25
Emotion
20
Service industry
20
Beziehungsmarketing
17
Relationship marketing
17
Artificial intelligence
14
Künstliche Intelligenz
14
Marketing
14
Customer satisfaction
13
Customer service
13
Kundenservice
13
Services marketing
13
Dienstleistung
12
Dienstleistungsmarketing
12
Robot
11
Roboter
11
Singapore
11
Digitization
9
Singapur
9
Bibliometrics
8
Bibliometrie
8
Kundenzufriedenheit
8
Brand management
7
Digitalisierung
7
Organizational behaviour
7
Verhalten in Organisationen
7
Arbeitspsychologie
6
Arbeitsverhalten
6
Human Resource Management
6
Markenführung
6
Organizational psychology
6
Personalmanagement
6
Service robots
6
Social Web
6
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Wirtz, Jochen
7
Kunz, Werner H.
4
Paluch, Stefanie
4
Pitardi, Valentina
2
Chew, Patricia Y. P.
1
Chi, Nai-wen
1
Diamond, Jennifer A.
1
Ding, Xin
1
Grandey, Alicia
1
Hofmeister, Johannes
1
Kowalkowski, Christian
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Zeithaml, Valarie A.
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A Research Agenda for Service Marketing
1
Contemporary Trends in Marketing : Problems, Processes and Prospects
1
Journal of service management
1
Journal of the Academy of Marketing Science
1
Marketing Weiterdenken : Zukunftspfade für eine marktorientierte Unternehmensführung
1
Personnel psychology : a journal of applied research
1
The journal of business & industrial marketing
1
The service industries journal
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ECONIS (ZBW)
8
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1
Show me the money! : do financial rewards for performance enhance or undermine the satisfaction from emotional labor?
Grandey, Alicia
;
Chi, Nai-wen
;
Diamond, Jennifer A.
- In:
Personnel psychology : a journal of applied research
66
(
2013
)
3
,
pp. 569-612
Persistent link: https://www.econbiz.de/10009788156
Saved in:
2
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
3
Service robots and the future of services
Paluch, Stefanie
;
Wirtz, Jochen
;
Kunz, Werner H.
- In:
Marketing Weiterdenken : Zukunftspfade für eine …
,
(pp. 423-435)
.
2020
Persistent link: https://www.econbiz.de/10012301924
Saved in:
4
Cost-effective service excellence
Wirtz, Jochen
;
Zeithaml, Valarie A.
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
1
,
pp. 59-80
Persistent link: https://www.econbiz.de/10011865100
Saved in:
5
Putting the "service" into B2B marketing : key developments in service research and their relevance for B2B
Wirtz, Jochen
;
Kowalkowski, Christian
- In:
The journal of business & industrial marketing
38
(
2023
)
2
,
pp. 272-289
Persistent link: https://www.econbiz.de/10013539114
Saved in:
6
Intelligent automation, service robots, and AI : the service revolution is in full swing
Kunz, Werner H.
;
Wirtz, Jochen
;
Paluch, Stefanie
- In:
Contemporary Trends in Marketing : Problems, Processes …
,
(pp. 93-110)
.
2023
Persistent link: https://www.econbiz.de/10014338924
Saved in:
7
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
8
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
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