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Services
Dienstleistung
17
Marketing
14
Production management
13
Prozessmanagement
13
Produktionswirtschaft
12
Theorie
12
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12
Beziehungsmarketing
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11
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11
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11
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11
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10
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10
Lehrbuch
10
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9
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7
Kundenzufriedenheit
7
Management
7
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6
Personalmanagement
6
Banks and banking
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5
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5
Großbritannien
5
Innovation
5
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5
Preismanagement
5
Pricing strategy
5
Services marketing
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5
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Bowen, David E.
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Reynoso, Javier
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Schneider, Benjamin
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1
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1
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1
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1
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1
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1
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1
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Patricio, Lia
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Journal of service management
3
Journal of service research : JSR
2
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
1
Revenue Management aus der Kundenperspektive : Grundlagen, Problemfelder und Lösungsstrategien
1
The Academy of Management review : AMR
1
The journal of supply chain management : a global review of purchasing and supply
1
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ECONIS (ZBW)
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Qualitätsunterschiede zwischen Dienstleistungen und Eigenleistungen (Prosuming) als Herausforderung für Dienstleister
Michel, Stefan
- In:
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
,
(pp. 71-86)
.
2000
Persistent link: https://www.econbiz.de/10001470234
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2
Shaping, organizing, and rethinking service innovation : a multidimensional framework
Rubalcaba-Bermejo, Luis
;
Michel, Stefan
;
Sundbo, Jon
; …
- In:
Journal of service management
23
(
2012
)
5
,
pp. 696-715
Persistent link: https://www.econbiz.de/10009666540
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3
Pricing bei Dienstleistungen und Yield Management
Michel, Stefan
;
Zellweger, Corina
- In:
Revenue Management aus der Kundenperspektive : …
,
(pp. 43-62)
.
2014
Persistent link: https://www.econbiz.de/10010256811
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4
Service research priorities in a rapidly changing context
Ostrom, Amy L.
;
Parasuraman, A.
;
Bowen, David E.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
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5
A service climate synthesis and future research agenda
Bowen, David E.
;
Schneider, Benjamin
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 5-22
Persistent link: https://www.econbiz.de/10010356892
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6
Billions of impoverished people deserve to be better served : a call to action for the service research community
Fisk, Raymond P. P.
;
Anderson, Laurel
;
Bowen, David E.
; …
- In:
Journal of service management
27
(
2016
)
1
,
pp. 43-55
Persistent link: https://www.econbiz.de/10011482155
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7
Transaction cost analysis of service organization - customer exchange
Bowen, David E.
- In:
The Academy of Management review : AMR
11
(
1986
)
2
,
pp. 428-441
Persistent link: https://www.econbiz.de/10001014731
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8
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
9
Service supply chains : a customer perspective
Maull, Roger
;
Geraldi, Joana
;
Johnston, Robert
- In:
The journal of supply chain management : a global …
48
(
2012
)
4
,
pp. 72-86
Persistent link: https://www.econbiz.de/10009665487
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