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Communication and control processes in the delivery of service quality
Zeithaml, Valerie A.; Berry, Leonard L.; Parasuraman, A. - 2009
Persistent link: https://www.econbiz.de/10003836350
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Service innovation viewed through a service-dominant logic lens : a conceptual framework and empirical analysis
Ordanini, Andrea; Parasuraman, A. - In: Journal of service research : JSR 14 (2011) 1, pp. 3-23
Persistent link: https://www.econbiz.de/10008826890
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Crowd-funding : transforming customers into investors through innovative service platforms
Ordanini, Andrea; Miceli, Lucia; Pizzetti, Marta; … - In: Journal of service management 22 (2011) 4, pp. 443-470
Persistent link: https://www.econbiz.de/10009304741
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Service research priorities in a rapidly changing context
Ostrom, Amy L.; Parasuraman, A.; Bowen, David E.; … - In: Journal of service research : JSR 18 (2015) 2, pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
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Linking service design to value creation and service research
Andreassen, Tor Wallin; Kristensson, Per; Lervik-Olsen, Line - In: Journal of service management 27 (2016) 1, pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
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Communication and control processes in the delivery of service quality
Zeithaml, Valarie A. - In: Journal of marketing 52 (1988) 2, pp. 35-48
Persistent link: https://www.econbiz.de/10001055294
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SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality
Parasuraman, A. - In: Journal of retailing 64 (1988) 1, pp. 12-37
Persistent link: https://www.econbiz.de/10001056853
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Learning from the pioneering founders of the service research field
Bowen, David E.; Fisk, Raymond P.; Bateson, John E. G.; … - In: Journal of service management 34 (2023) 4, pp. 605-630
Persistent link: https://www.econbiz.de/10014338196