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Service system interactions at...
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Services
Service quality
21,762
Dienstleistungsqualität
21,011
South Africa
18,222
Südafrika
17,251
Dienstleistungssektor
12,463
Service industry
11,457
Dienstleistung
7,093
Customer satisfaction
6,673
Kundenzufriedenheit
6,471
Consumer behaviour
5,021
Konsumentenverhalten
4,956
Relationship marketing
4,536
Beziehungsmarketing
4,518
Deutschland
3,451
Germany
3,008
Qualitätsmanagement
2,853
Theorie
2,832
Theory
2,764
Quality management
2,747
USA
2,706
United States
2,600
Wirtschaftsprüfung
2,578
Financial audit
2,572
Innovation
2,212
Krankenhaus
1,950
Hospital
1,909
India
1,845
Industrie
1,835
Indien
1,729
Health care
1,715
Gesundheitsversorgung
1,690
Manufacturing industries
1,679
Southern Africa
1,554
Südliches Afrika
1,526
Gesundheitswesen
1,486
Health care system
1,446
Wirtschaftswachstum
1,385
services
1,372
Customer service
1,328
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Undetermined
1,299
Free
741
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Article
3,062
Book / Working Paper
1,498
Journal
76
Other
1
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Article in journal
1,982
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1,982
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648
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648
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598
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598
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340
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293
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197
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186
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173
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164
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164
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121
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121
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73
Case study
53
Fallstudie
53
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50
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45
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Statistik
42
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38
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32
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25
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25
conceptual-paper
24
No longer published / No longer aquired
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Forschungsbericht
17
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17
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15
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14
Directory
14
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855
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49
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28
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12
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11
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8
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7
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Edvardsson, Bo
25
Corsten, Hans
23
Bruhn, Manfred
19
Gössinger, Ralf
19
Witell, Lars
19
Gustafsson, Anders
17
Kowalkowski, Christian
17
Gallouj, Fai͏̈z
16
Görg, Holger
14
Vargo, Stephen L.
14
Miles, Ian D.
12
Eichengreen, Barry
11
Gebauer, Heiko
11
Grönroos, Christian
11
Gupta, Poonam
11
Kristensson, Per
11
Mukherjee, Arpita
11
Polese, Francesco
11
Rubalcaba-Bermejo, Luis
11
Stauss, Bernd
11
Amiti, Mary
10
Crinò, Rosario
10
Haller, Sabine
10
Hempell, Thomas
10
Hipp, Christiane
10
Kindström, Daniel
10
Lusch, Robert F.
10
Tronvoll, Bård
10
Ganz, Walter
9
Jaakkola, Elina
9
Maglio, Paul P.
9
Markusen, James R.
9
Meyer, Anton
9
Paluch, Stefanie
9
Patrício, Lia
9
Richter, Magnus
9
Spohrer, James C.
9
Bienzeisler, Bernd
8
Brown, Stephen Walter
8
Geishecker, Ingo
8
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Institution
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Springer Fachmedien Wiesbaden
20
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
19
Europäische Kommission
14
National Bureau of Economic Research
14
East Asian Bureau of Economic Research (EABER)
13
HAL
11
Singapur / Department of Statistics
9
OECD
7
Ungarn / Központi Statisztikai Hivatal
7
Europäische Kommission / Statistisches Amt
6
Inter-American Development Bank
6
Malaysia / Jabatan Perangkaan
6
Svenska Handelshögskolan <Helsinki>
6
C.E.P.R. Discussion Papers
5
Deutschland / Bundesministerium für Bildung und Forschung
5
Fraunhofer-Institut für System- und Innovationsforschung
5
IGI Global
5
Siauliai University
5
Université Paris-Dauphine (Paris IX)
5
Instituto Universitario de Análisis Económico y Social (IAES), Universidad de Alcalá de Henares
4
Zentrum für Europäische Wirtschaftsforschung (ZEW)
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Centre of Excellence for Science and Innovation Studies, Kungliga Tekniska Högskolan (KTH)
3
Department of Economics, Oxford University
3
Grupo de Estudos Monetários e Financeiros (GEMF), Faculdade de Economia
3
Indian Council for Research on International Economic Relations (ICRIER)
3
Institut für Technik der Betriebsführung
3
Institutet för Näringslivsforskning (IFN)
3
Slowakei / Štatistický Úrad
3
Springer Gabler <Firma>
3
Technische Universität Ilmenau
3
World Scientific Publishing Co. Pte. Ltd.
3
Zentrum für Europäische Wirtschaftsforschung
3
eSocialSciences
3
Asian Development Bank
2
Deutsche Bank <Frankfurt am Main> / Research
2
Deutschland / Bundesministerium für Bildung, Wissenschaft, Forschung und Technologie
2
Dipartimenti e Istituti di Scienze Economiche, Università Cattolica del Sacro Cuore
2
Dipartimento di Management, Università Ca' Foscari Venezia
2
Département des Études Économiques d'Ensemble (D3E), Institut National de la Statistique et des Études Économiques (INSEE)
2
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Published in...
All
Journal of service management
63
The service industries journal
62
The journal of services marketing
61
Journal of business research : JBR
55
Journal of Services Marketing
50
SpringerLink / Bücher
49
Journal of service research : JSR
43
Industrial marketing management : the international journal for industrial and high-tech firms
26
The journal of business & industrial marketing
26
International journal of production economics
24
Journal of retailing and consumer services
24
Journal of Service Management
23
International journal of hospitality management
21
Journal of service research
21
International journal of services technology and management
20
Services marketing quarterly
20
European Journal of Marketing
19
MPRA Paper
19
Service business
19
European journal of operational research : EJOR
17
The science of service systems
17
Working paper / National Bureau of Economic Research, Inc.
17
European journal of marketing : EJM
15
Handbook of service science ; [Vol. 1]
15
Revue d'économie industrielle
15
The handbook of innovation and services : a multi-disciplinary perspective
15
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
14
Management science : journal of the Institute for Operations Research and the Management Sciences
14
NBER working paper series
14
International journal of quality and service sciences
13
Schriften zum Produktionsmanagement
13
Journal of Business & Industrial Marketing
12
NBER Working Paper
12
Occasional papers / FAST, Forecasting and Assessment in Science and Technology
12
Discussion paper / Centre for Economic Policy Research
11
European review of service economics and management
11
International journal of contemporary hospitality management
11
International journal of production research
11
Managing service quality : MSQ ; an international journal
11
Research
11
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Source
All
ECONIS (ZBW)
3,972
RePEc
306
Other ZBW resources
260
EconStor
66
BASE
32
USB Cologne (EcoSocSci)
1
Showing
1
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10
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4,637
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date (newest first)
date (oldest first)
1
Improving productivity in design and development of information technology (IT) service delivery simulation models
Beloglazov, Anton
;
Banerjee, Dipyaman
;
Hartman, Alan
; …
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 75-89
Persistent link: https://www.econbiz.de/10010483437
Saved in:
2
Service systems : a broadened framework and research agenda on value propositions, engagement, and service experience
Chandler, Jennifer D.
;
Lusch, Robert F.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 6-22
Persistent link: https://www.econbiz.de/10010483444
Saved in:
3
Multi-sided marketplaces and the transformation of retail : a service systems perspective
Hänninen, Mikko
;
Mitronen, Lasse
;
Kwan, Stephen K.
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 380-388
Persistent link: https://www.econbiz.de/10012026015
Saved in:
4
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Saved in:
5
Service system transformation through service design : linking analytical dimensions and service design approaches
Koskela-Huotari, Kaisa
;
Patrício, Lia
;
Zhang, Jie
; …
- In:
Journal of business research : JBR
136
(
2021
),
pp. 343-355
Persistent link: https://www.econbiz.de/10012663303
Saved in:
6
Managing service quality in multiple outsourcing
Ye, Guangliang
;
Zhu, Xiaowei
;
Mukhopadhyay, Samar K.
- In:
International journal of electronic commerce : IJEC
18
(
2013/14
)
3
,
pp. 125-149
Persistent link: https://www.econbiz.de/10010360048
Saved in:
7
ISS-QUAL : a measure of service quality for the information systems function
Miller, Robert E.
;
Hardgrave, Bill C.
;
Jones, Thomas W.
- In:
Information systems management
30
(
2013
)
3
,
pp. 250-262
Persistent link: https://www.econbiz.de/10010237831
Saved in:
8
Services
research in tourism : advocating the integration of the supplier side
Zehrer, Anita
;
Muskat, Birgit
;
Muskat, Matthias
- In:
Journal of vacation marketing : an international journal
20
(
2014
)
4
,
pp. 353-363
Persistent link: https://www.econbiz.de/10010421437
Saved in:
9
Interlinking service delivery innovation and service quality : a conceptual framework
Arshad, Arif Mohammad
;
Su, Qin
- In:
The journal of applied business research
31
(
2015
)
5
,
pp. 1807-1821
Persistent link: https://www.econbiz.de/10011412453
Saved in:
10
Designing a user-centred public transportation
services
: an integrated quality service systems approach
Suzianti, Amalia
;
Nadhira Dhana Shafira
- In:
International journal of agile systems and management : …
14
(
2021
)
3
,
pp. 438-466
Persistent link: https://www.econbiz.de/10012668311
Saved in:
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