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Guest editorial: The road back...
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Subject
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Services
Beziehungsmarketing
44
Relationship marketing
44
Consumer behaviour
42
Dienstleistungsqualität
40
Service quality
40
Konsumentenverhalten
38
Customer experience
27
Customer satisfaction
27
Dienstleistung
25
Kundenzufriedenheit
25
Dienstleistungssektor
23
Innovation
23
Service industry
23
Sweden
22
Schweden
21
Service-dominant logic
20
Service-Dominant Logic
18
Kundenintegration
17
Service innovation
17
Customer integration
16
Betriebliche Wertschöpfung
15
Value creation
15
Innovationsmanagement
12
Dienstleistungsinnovation
11
Customer service
10
Innovation management
10
Kundenservice
10
Nachhaltige Entwicklung
9
Sustainable development
9
Business services
8
Customer value
8
Dienstleistungsmanagement
8
Dienstleistungsmarketing
8
Kundenwert
8
Luxury goods
8
Luxusgüter
8
Service experience
8
Service management
8
Theorie
8
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Undetermined
12
Free
2
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Article
26
Book / Working Paper
1
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Article in journal
17
Aufsatz in Zeitschrift
17
Aufsatz im Buch
6
Book section
6
Case study
1
Collection of articles written by one author
1
Fallstudie
1
Graue Literatur
1
Hochschulschrift
1
Non-commercial literature
1
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1
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1
case-report
1
conceptual-paper
1
research-article
1
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Language
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English
27
Author
All
Edvardsson, Bo
25
Tronvoll, Bård
7
Witell, Lars
6
Kristensson, Per
4
Gustafsson, Anders
3
Andreassen, Tor Wallin
2
Brown, Stephen Walter
2
Colurcio, Maria
2
Enquist, Bo
2
Klaus, Philipp
2
Lervik-Olsen, Line
2
Meiren, Thomas
2
Parasuraman, A.
2
Reynoso, Javier
2
Schäfer, Adrienne
2
Sebastiani, Roberta
2
Aal, Kotaiba
1
Anderson, Laurel
1
Andersson, Per
1
Bateson, John E. G.
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Bjurko, Margareta
1
Bowen, David E.
1
Brodie, Roderick J.
1
Böhmann, Tilo
1
Chase, Richard B.
1
Di Pietro, Laura
1
Fisk, Raymond P.
1
Fundin, Anders
1
Gebauer, Heiko
1
Gremler, Dwayne D.
1
Gremyr, Ida
1
Grönroos, Christian
1
Guglielmetti Mugion, Roberta
1
Gustaffson, Anders
1
Heinonen, Kristina
1
Hull, Frank
1
Jaakkola, Elina
1
Jouny-Rivier, Elodie
1
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Institution
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Universität Hamburg
1
Published in...
All
Journal of service management
8
The journal of services marketing
3
Journal of Service Management
2
Advances in services innovations
1
Driving service productivity : value-creation through innovation
1
Handbook of service science ; [Vol. 1]
1
International journal of quality and service sciences
1
Involving customers in new service development
1
Journal of business research : JBR
1
Journal of service research
1
Organizational dynamics : a quarterly review of organizational behavior for professional managers
1
Review of marketing research
1
Services science : fundamentals, challenges and future developments
1
The TQM Magazine
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The journal of business & industrial marketing
1
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Source
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ECONIS (ZBW)
24
Other ZBW resources
3
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1
Experience co-creation in financial services : an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
Saved in:
2
Editorial: the "nip and tuck" service framework : bright and dark side of beautification/modification services
Tsiotsou, Rodoula H.
;
Klaus, Philipp
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10012798375
Saved in:
3
Service-dominant logic and service science as lenses for service productivity
Edvardsson, Bo
- In:
Driving service productivity : value-creation through …
,
(pp. 73-91)
.
2014
Persistent link: https://www.econbiz.de/10011337811
Saved in:
4
Service innovation and customer co-development
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
-
2010
Persistent link: https://www.econbiz.de/10003968932
Saved in:
5
Customer integration in service innovation
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
- In:
The handbook of innovation and services : a …
,
(pp. 301-317)
.
2010
Persistent link: https://www.econbiz.de/10003953576
Saved in:
6
Customer and supplier involvement in new service development
Hull, Frank
;
Edvardsson, Bo
;
Storey, Chris
- In:
Involving customers in new service development
,
(pp. 281-312)
.
2006
Persistent link: https://www.econbiz.de/10003593827
Saved in:
7
Services science with a focus on academia and company collaboration
Edvardsson, Bo
;
Gustaffson, Anders
- In:
Services science : fundamentals, challenges and future …
,
(pp. 137-147)
.
2007
Persistent link: https://www.econbiz.de/10003605043
Saved in:
8
Success factors in new service development and value creation through services
Edvardsson, Bo
;
Gustafsson, Anders
;
Enquist, Bo
- In:
Advances in services innovations
,
(pp. 165-183)
.
2007
Persistent link: https://www.econbiz.de/10003387969
Saved in:
9
Service systems as a foundation for resource integration and value co-creation
Edvardsson, Bo
;
Skålén, Per
;
Tronvoll, Bård
-
2012
Persistent link: https://www.econbiz.de/10009572483
Saved in:
10
Exploring dualities of service innovation : implications for service research
Witell, Lars
;
Anderson, Laurel
;
Brodie, Roderick J.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 436-441
Persistent link: https://www.econbiz.de/10011418320
Saved in:
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