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Services
Dienstleistungsqualität
15
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12
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12
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Paluch, Stefanie
7
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4
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2
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Journal of service management
3
Journal of service research : JSR
2
A Research Agenda for Service Marketing
1
Contemporary Trends in Marketing : Problems, Processes and Prospects
1
Journal of service research
1
Marketing Weiterdenken : Zukunftspfade für eine marktorientierte Unternehmensführung
1
Proceedings / First International Symposium on Services Science (ISSS'09) : March 23 - 25, 2009, Leipzig, Germany ; [part of the multiconference SABRE]
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1
Reflections on context in service research
Voss, Christopher A.
;
Perks, Helen
;
Sousa, Rui
;
Witell, Lars
- In:
Journal of service management
27
(
2016
)
1
,
pp. 30-36
Persistent link: https://www.econbiz.de/10011482107
Saved in:
2
High tech and high touch : a framework for understanding user attitudes and behaviors related to smart interactive services
Wünderlich, Nancy V.
;
Wangenheim, Florian von
;
Bitner, …
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10009751129
Saved in:
3
Understanding the role of the service counter-part in technology-mediated service co-production
Wünderlich, Nancy V.
;
Wangenheim, Florian v.
- In:
Proceedings / First International Symposium on Services …
,
(pp. 271-280)
.
2009
Persistent link: https://www.econbiz.de/10003862628
Saved in:
4
Service robots : drivers of perceived responsibility for service outcomes
Jörling, Moritz
;
Böhm, Robert
;
Paluch, Stefanie
- In:
Journal of service research
22
(
2019
)
4
,
pp. 404-420
Persistent link: https://www.econbiz.de/10012127951
Saved in:
5
Service separation and customer satisfaction : assessing the service separation/customer integration paradox
Paluch, Stefanie
;
Blut, Markus
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 415-427
Persistent link: https://www.econbiz.de/10009782110
Saved in:
6
Service robots and the future of services
Paluch, Stefanie
;
Wirtz, Jochen
;
Kunz, Werner H.
- In:
Marketing Weiterdenken : Zukunftspfade für eine …
,
(pp. 423-435)
.
2020
Persistent link: https://www.econbiz.de/10012301924
Saved in:
7
"My colleague is a robot" : exploring frontline employees' willingness to work with collaborative service robots
Paluch, Stefanie
;
Tuzovic, Sven
;
Holz, Heiko F.
;
Kies, …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 363-388
Persistent link: https://www.econbiz.de/10012880731
Saved in:
8
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
9
Intelligent automation, service robots, and AI : the service revolution is in full swing
Kunz, Werner H.
;
Wirtz, Jochen
;
Paluch, Stefanie
- In:
Contemporary Trends in Marketing : Problems, Processes …
,
(pp. 93-110)
.
2023
Persistent link: https://www.econbiz.de/10014338924
Saved in:
10
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
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