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Emotion cycles in services : e...
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Services
Emotion
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Beziehungsmarketing
18
Relationship marketing
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Dienstleistungsqualität
16
Service quality
16
Dienstleistung
12
Customer satisfaction
11
Kundenzufriedenheit
11
Consumer behaviour
10
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Arbeitszufriedenheit
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Dienstleistungsmarketing
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Job performance
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Betriebsklima
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Gremler, Dwayne D.
4
Birgelen, Marcel van
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Chi, Nai-wen
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Diamond, Jennifer A.
1
Donthu, Naveen
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Journal of service management
2
Journal of service research
1
Journal of service research : JSR
1
Personnel psychology : a journal of applied research
1
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ECONIS (ZBW)
5
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1
Twenty years of service guarantee research : a synthesis
Hogreve, Jens
;
Gremler, Dwayne D.
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 322-343
Persistent link: https://www.econbiz.de/10003853538
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2
Paradigms in service research
Tronvoll, Bård
;
Brown, Stephen Walter
;
Gremler, Dwayne D.
- In:
Journal of service management
22
(
2011
)
5
,
pp. 560-585
Persistent link: https://www.econbiz.de/10009405818
Saved in:
3
Effects of perceived employee emotional competence on customer satisfaction and loyalty : the mediating role of rapport
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10009728608
Saved in:
4
Mapping of Journal of Service Research Themes : a 22-year review : editorial
Donthu, Naveen
;
Gremler, Dwayne D.
;
Kumar, Satish
; …
- In:
Journal of service research
25
(
2022
)
2
,
pp. 187-193
Persistent link: https://www.econbiz.de/10013268006
Saved in:
5
Show me the money! : do financial rewards for performance enhance or undermine the satisfaction from emotional labor?
Grandey, Alicia
;
Chi, Nai-wen
;
Diamond, Jennifer A.
- In:
Personnel psychology : a journal of applied research
66
(
2013
)
3
,
pp. 569-612
Persistent link: https://www.econbiz.de/10009788156
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