Many companies try to adopt a service-oriented perspective when developing new offerings by posing the question of how … service-oriented way. …

and external knowledge. Knowledge in turn constitutes one of the main inputs to service innovation. Hence, social software … has the potential to support service innovation. Using data from 505 German Information- and Communication Technology (ICT …) and knowledge-intensive service firms, this is the first paper which empirically analyses the question whether the use of …