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Social Web
Consumer behaviour
82,015
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79,535
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21,444
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20,693
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11,177
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7,433
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7,334
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6,690
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6,646
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6,238
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5,744
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5,731
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5,337
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4,997
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4,812
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4,467
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4,454
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4,432
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4,391
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4,257
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4,246
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3,967
China
3,929
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3,844
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3,583
Verbraucherverhalten
3,569
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3,545
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3,481
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3,475
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3,430
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Filieri, Raffaele
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14
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13
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13
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11
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10
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9
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9
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9
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7
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Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
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Journal of business research : JBR
216
Journal of retailing and consumer services
174
International journal of internet marketing and advertising : IJIMA
93
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
77
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
63
Technological forecasting & social change : an international journal
63
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
61
The journal of product & brand management
56
International journal of advertising : the review of marketing communications
48
Journal of marketing communications
47
Journal of promotion management : innovations in planning and applied research
47
Journal of internet commerce
45
Psychology & marketing
42
International journal of consumer studies
39
International journal of electronic marketing and retailing : IJEMR
39
The journal of brand management : an international journal
39
Journal of electronic commerce research : JECR
37
Journal of management information systems : JMIS
37
International journal of hospitality management
35
Tourism management : research, policies, practice
35
Information systems research : ISR
34
Journal of marketing management : JMM ; journal of the Academy of Marketing
34
Journal of marketing management : MM
34
Cogent business & management
33
Electronic commerce research
31
Journal of fashion marketing and management
30
Journal of marketing
30
International journal of technology marketing : IJTMkt
29
International journal of electronic commerce : IJEC
28
Journal of travel and tourism marketing
28
Young consumers : insight and ideas for responsible marketers
28
International journal of business information systems : IJBIS
27
Asia Pacific journal of marketing and logistics
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
Journal of the Academy of Marketing Science
25
Marketing intelligence & planning
25
Journal of strategic marketing
24
Management science : journal of the Institute for Operations Research and the Management Sciences
24
International journal of contemporary hospitality management
23
Journal of hospitality marketing & management
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ECONIS (ZBW)
4,812
EconStor
1
OLC EcoSci
1
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1
Does active service intervention drive more complaints on social media? : the roles of service quality and awareness
Sun, Shujing
;
Gao, Yang
;
Rui, Huaxia
- In:
Journal of management information systems : JMIS
38
(
2021
)
3
,
pp. 579-611
Persistent link: https://www.econbiz.de/10012804160
Saved in:
2
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
3
Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens
;
Weitzl, Wolfgang
- In:
Journal of business research : JBR
130
(
2021
),
pp. 525-538
Persistent link: https://www.econbiz.de/10012544868
Saved in:
4
Who is talking, who is listening? : service recovery through online customer-to-customer interactions
Xu, Yingzi
;
Yap, Sheau-Fen
;
Hyde, Kenneth F.
- In:
Marketing intelligence & planning
34
(
2016
)
3
,
pp. 421-443
Persistent link: https://www.econbiz.de/10011571115
Saved in:
5
The effects of online incivility and consumer-to-consumer interactional justice on complainants, observers, and service providers during social media service recovery
Bacile, Todd J.
;
Wolter, Jeremy S.
;
Allen, Alexis M.
; …
- In:
Journal of interactive marketing : a quarterly …
44
(
2018
),
pp. 60-81
Persistent link: https://www.econbiz.de/10011949553
Saved in:
6
"Actions speak louder than words" : an impact of service recovery antecedents on customer delight in quick-service restaurants
Agnihotri, Durgesh
;
Kulshreshtha, Kushagra
;
Tripathi, Vikas
- In:
Asia-Pacific journal of business administration
14
(
2022
)
4
,
pp. 421-444
Persistent link: https://www.econbiz.de/10013536877
Saved in:
7
Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga
;
Oliveira, Alessandro Silva de
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
Saved in:
8
Brand Personalities im digitalen Raum : Einflüsse und Potenziale von Menschen und Marken auf Facebook
Olwig, Mona
- In:
Marke und digitale Medien : der Wandel des …
,
(pp. 435-453)
.
2014
Persistent link: https://www.econbiz.de/10010424238
Saved in:
9
Customer-to-noncustomer interactions : extending the "social" dimension of the store environment
Sands, Sean
;
Harper, Elly
;
Ferraro, Carla
- In:
Journal of retailing and consumer services
18
(
2011
)
5
,
pp. 438-447
Persistent link: https://www.econbiz.de/10009300062
Saved in:
10
Insights into user engagement on social media : indings from two fashion retailers
Bonilla Quijada, María del Rocío
;
Olmo, José Luis del
; …
- In:
Electronic markets : EM ; the international journal of …
31
(
2021
)
1
,
pp. 125-137
Persistent link: https://www.econbiz.de/10012547985
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