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Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin; Xu, Pei; Wang, Yen-Yao; Wang, Yu - In: Journal of business research : JBR 169 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014468560
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Developing a framework to improve virtual shopping in digital malls with intelligent self-service systems
Demirkan, Haluk; Spohrer, Jim - In: Journal of retailing and consumer services 21 (2014) 5, pp. 860-868
Persistent link: https://www.econbiz.de/10010407212
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Mall relevance, shoppers' well-being and mall loyalty : moderating role of social media celebrity
Javed, Hafiz Muhammad Usama; Yaqub, Rana Muhammad Shahid; … - In: International journal of retail and distribution management 52 (2024) 2, pp. 168-182
Persistent link: https://www.econbiz.de/10014484235
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How service-related factors affect the survival of B2T providers : a sentiment analysis approach
Jing, Ranzhe; Yu, Yang; Lin, Zhangxi - In: Journal of organizational computing and electronic commerce 25 (2015) 3, pp. 316-336
Persistent link: https://www.econbiz.de/10011341820
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First step in social media : measuring the influence of online management responses on customer satisfaction
Gu, Bin; Ye, Qiang - In: Production and operations management : an international … 23 (2014) 4, pp. 570-582
Persistent link: https://www.econbiz.de/10010364045
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The moderating role of relationship quality in the customer engagement and satisfaction relationship in brand communities : the role of gender
Haverila, Matti J.; Haverila, Kai; McLaughlin, Caitlin - In: International journal of electronic marketing and … 12 (2021) 4, pp. 339-356
Persistent link: https://www.econbiz.de/10012669849
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Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir; Ishraq Jerin; Abu Bakar bin Abdul … - In: International journal of quality and innovation : IJQI 6 (2022) 2, pp. 190-230
Persistent link: https://www.econbiz.de/10013257353
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Negative online word-of-mouth : consumers' retaliation in the digital world
Arruda Filho, Emílio José Montero; Barcelos, Alexis … - In: Journal of global marketing 34 (2021) 1, pp. 19-37
Persistent link: https://www.econbiz.de/10012483619
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Online buyers and open innovation : security, experience, and satisfaction
Valdez-Juárez, Luis Enrique; Gallardo-Vázquez, Dolores; … - In: Journal of open innovation : technology, market, and … 7 (2021) 1/37, pp. 1-24
The topic of consumer behavior in a social context is important due to its influence on the behaviors and attitudes of individuals. New online business models are adopting open innovation practices focused on improving their sales channels through their technological capacity. In this paper, we...
Persistent link: https://www.econbiz.de/10012418180
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Relationship building through Facebook brand pages : the multifaceted roles of identification, satisfaction, and perceived relationship investment
Popp, Bastian; Wilson, Bradley; Horbel, Chris; … - In: Journal of strategic marketing 24 (2016) 3/4, pp. 278-294
Persistent link: https://www.econbiz.de/10011591986