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Crisis communication on social media - lessons from Covid-19

London, Jackie; Matthews, Kevin - In: Journal of decision systems 31 (2022) 1/2, pp. 150-170

Persistent link: https://www.econbiz.de/10013163019

#ILoveLondon : an exploration of the declaration of love towards a destination on Instagram

Filieri, Raffaele; Yen, Dorothy A.; Yu, Qionglei - In: Tourism management : research, policies, practice 85 (2021), pp. 1-21

Persistent link: https://www.econbiz.de/10012514391

Sentiment analysis of customer feedback in online food ordering services

Nguyen, Bang; Nguyen, Van-Ho; Thanh Ho - In: Business systems research : a system view accross … 12 (2021) 2, pp. 46-59

Background: E-commerce websites have been established expressly as useful online communication platforms, which is rather significant. Through them, users can easily perform online transactions such as shopping or ordering food and sharing their experiences or feedback. Objectives: Customers'...

Persistent link: https://www.econbiz.de/10013287986

Using structural topic modelling to predict users' sentiment towards intelligent personal agents : an application for Amazon's echo and Google Home

Sánchez-Franco, Manuel J.; Arenas-Márquez, Francisco J.; … - In: Journal of retailing and consumer services 63 (2021), pp. 1-15

Persistent link: https://www.econbiz.de/10012665821

Disentangling the effects of efficacy-facilitating informational support on health resilience in online health communities based on phrase-level text analysis

Park, Insu; Sarnikar, Surendra; Cho, Jeewon - In: Information & management : the internat. journal of … 57 (2020) 8, pp. 1-15

Persistent link: https://www.econbiz.de/10012418405

Cryptocurrency valuation and ethics : a text analytic approach

Barth, James R.; Herath, Hemantha S. B.; Herath, … - In: Journal of management analytics 7 (2020) 3, pp. 367-388

Persistent link: https://www.econbiz.de/10012286188

A comparative analysis of major online review platforms : implications for social media analytics in hospitality and tourism

Xiang, Zheng; Du, Qianzhou; Ma, Yufeng; Fan, Weiguo - In: Tourism management : research, policies, practice 58 (2017), pp. 51-65

Persistent link: https://www.econbiz.de/10011634642

Estimating deception in consumer reviews based on extreme terms : comparison analysis of open vs. closed hotel reservation platforms

Moon, Sangkil; Kim, Moon-Yong; Bergey, Paul K. - In: Journal of business research : JBR 102 (2019), pp. 83-96

Persistent link: https://www.econbiz.de/10012103818

Text analytics to support sense-making in social media : a language-action perspective

Abbasi, Ahmed; Zhou, Yilu; Deng, Shasha; Zhang, Pengzhu - In: Management information systems : mis quarterly 42 (2018) 2, pp. 427-464

Persistent link: https://www.econbiz.de/10011878389

Leveraging financial social media data for corporate fraud detection

Dong, Wei; Liao, Shaoyi; Zhang, Zhongju - In: Journal of management information systems : JMIS 35 (2018) 2, pp. 461-487

Persistent link: https://www.econbiz.de/10011885757