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A social media analysis of the contribution of destinations to client satisfaction with hotels

Bulchand-Gidumal, Jacques; Melián-González, Santiago; … - In: International journal of hospitality management 35 (2013), pp. 44-47

Persistent link: https://www.econbiz.de/10010225933

Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern

Sparks, Beverley; So, Kevin Kam Fung; Bradley, Graham L. - In: Tourism management : research, policies, practice 53 (2016), pp. 74-85

Persistent link: https://www.econbiz.de/10011440024

Antecedents and an outcome of customer engagement with hotel brand community on Facebook

Touni, Reham; Kim, Woo Gon; Choi, Hyung-Min; Ali, … - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 2, pp. 278-299

Persistent link: https://www.econbiz.de/10012201350

What do hotel customers complain about? : text analysis using structural topic model

Hu, Nan; Zhang, Ting; Gao, Baojun; Bose, Indranil - In: Tourism management : research, policies, practice 72 (2019), pp. 417-426

Persistent link: https://www.econbiz.de/10011996164

Identifying value-creating aspects in luxury hotel services via third-party online reviews : a cross-cultural study

Tsiotsou, Rodoula H. - In: International journal of retail and distribution management 50 (2022) 2, pp. 183-205

Persistent link: https://www.econbiz.de/10013397924

Customer participation in service innovation using SNS smartphone apps : an investigation of the Indian hotel service industry

Sarmah, Bijoylaxmi; Shukla, Yupal; Chatterjee, Ravi; … - In: International journal of emerging markets 18 (2023) 9, pp. 2971-2992

Persistent link: https://www.econbiz.de/10014451774

Word-of-mouth in social media : the case of Polish tourist industry

Deszczyński, Bartosz - In: International journal of management and economics 53 (2017) 4, pp. 93-114

The core objective of this paper is to determine the level of online dialogue in social media between the tourist industry leaders and their customers. This study applies sequential explanatory industry-representative comparison with statistical and qualitative analysis of online word-of-mouth...

Persistent link: https://www.econbiz.de/10012027004

How can social networking sites help build customer loyalty? : an empirical investigation

Chang, Chun-Ming; Hsu, Meng-Hsiang; Lee, Yi-Jung - In: Total quality management & business excellence : an … 27 (2016) 1/2, pp. 111-123

Persistent link: https://www.econbiz.de/10011555102

Customer nontransactional value cocreation in an online hotel brand community : driving motivation, engagement behavior, and value beneficiary

Shin, Hakseung; Perdue, Richard R. - In: Journal of travel research : a quarterly publication of … 61 (2022) 5, pp. 1088-1104

Persistent link: https://www.econbiz.de/10013258957

Managing customer reviews for value co-creation : an empowerment theory perspective

Shin, Hakseung; Perdue, Richard R.; Pandelaere, Mario - In: Journal of travel research : a quarterly publication of … 59 (2020) 5, pp. 792-810

Persistent link: https://www.econbiz.de/10012215793

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