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Intangible sales team resources : investing in team social capital and transactive memory for market-driven behaviors, norms and performance

Bachrach, Daniel G.; Mullins, Ryan R.; Rapp, Adam A. - In: Industrial marketing management : the international … 62 (2017), pp. 88-99

Persistent link: https://www.econbiz.de/10011707070

Influences of organizational investments in social capital on service employee commitment and performance

Ellinger, Alexander E.; Musgrove, Carolyn (Casey) Findley; … - In: Journal of Business Research 66 (2013) 8, pp. 1124-1133

Improving customers' service experiences by identifying ways to develop organizational cultures that better motivate and engage service employees is an important issue for service organizations and a top priority in services research. However, extant services research focuses far more on...

Persistent link: https://www.econbiz.de/10011049973

A relational perspective of the microfoundations of dynamic managerial capabilities and transactive memory systems

Martin, Jeffrey A.; Bachrach, Daniel G. - In: Industrial marketing management : the international … 74 (2018), pp. 27-38

Persistent link: https://www.econbiz.de/10011942226

Organizational investments in social capital, managerial coaching, and employee work-related performance

Ellinger, Andrea D.; Ellinger, Alexander E.; Bachrach, … - In: Management learning : the journal for managerial and … 42 (2011) 1, pp. 67-85

Persistent link: https://www.econbiz.de/10008905947

Influences of organizational investments in social capital on service employee commitment and performance

Ellinger, Alexander E.; Musgrove, Carolyn (Casey) Findley; … - In: Journal of business research : JBR 66 (2013) 8, pp. 1124-1133

Persistent link: https://www.econbiz.de/10009756181

Social network ties, transactive memory, and performance in groups

Lee, Jeong-yeon; Bachrach, Daniel G.; Lewis, Kyle - In: Organization science : a journal of the Institute for … 25 (2014) 3, pp. 951-967

Persistent link: https://www.econbiz.de/10010370121

Measurement of organizational investments in social capital : the service employee perspective

Ellinger, Alexander E.; Elmadağ Baş, Ayşe Banu; … - In: Journal of business research : JBR 64 (2011) 6, pp. 572-578

Persistent link: https://www.econbiz.de/10008988789