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There is growing evidence that low-quality customer service prevails in the mobile telecommunications industry. In this paper we provide theoretical support to this empirical observation by using simple game theoretical models where inefficient low-quality service levels are part of an...
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We use an incentivized experimental game to uncover heterogeneity in otherregarding preferences among salespeople in a …
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We use an incentivized experimental game to uncover heterogeneity in other-regarding preferences among salespeople in a …
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We use an incentivized experimental game to uncover heterogeneity in otherregarding preferences among salespeople in a …
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