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Resilience building in service firms during and post COVID-19
Huang, Arthur; Jahromi, Melissa Farboudi - In: The service industries journal 41 (2021) 1/2, pp. 138-167
Persistent link: https://www.econbiz.de/10012483667
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Effective corporate strategies for implementation of quality management in service organisations : an empirical research study
Saee, John; Mahmood, Zahid - In: Contemporary corporate strategy : global perspectives, (pp. 139-163). 2007
Persistent link: https://www.econbiz.de/10003607991
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Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour; Golmohammadi, Davood; McFadden, … - In: Journal of operations management 38 (2015), pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
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Better value chains : a matrix for competitive advantage
Hertog, Conrad den - In: Journal of business strategy 35 (2014) 5, pp. 43-48
Persistent link: https://www.econbiz.de/10010469320
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A multi-objective optimisation of sustainable business model innovation strategies regarding the challenges of new and emerging technologies in service business
Balouei Jamkhaneh, Hadi; Shahin, Reza; Jalali, Reza - In: International journal of business excellence : IJBEX 30 (2023) 2, pp. 203-233
Persistent link: https://www.econbiz.de/10014312860
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Integriertes Qualitätsmanagement : der St. Galler Ansatz
Seghezzi, Hans Dieter; Fahrni, Fritz; Herrmann, Frank - 2007 - 3., vollst. überarb. Aufl.
Persistent link: https://www.econbiz.de/10003316467
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Integriertes Qualitätsmanagement : das St. Galler Konzept
Seghezzi, Hans Dieter - 2003 - 2., vollst. überarb. und erw. Aufl.
Persistent link: https://www.econbiz.de/10001725806
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The good, the bad, and the successful : how corporate social responsibility leads to competivitve advantage and organizational transformation
Martinuzzi, André; Krumay, Barbara - In: Journal of change management : an international journal 13 (2013) 4, pp. 424-443
Persistent link: https://www.econbiz.de/10010234974
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Embracing Sustainability Management Through Excellence in Services : Selected papers from the 26th Excellence In Services International Conference, University of West Scotland, Pai...
Ciasullo, Maria Vincenza (ed.); Martin, Jacques (ed.);  … - Excellence in Services International Conference <26., … - 2024
The wellbeing enterprise for sustainability: Theory, Tenets, Testing -- The interconnections between digital servitization and sustainability: Current trends and future research directions -- Lean digital culture as an enabler of corporate sustainability performance: The mediating role of...
Persistent link: https://www.econbiz.de/10014583364