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Students' perceptions of service quality at a Greek higher education institute

Vrana, Vasiliki G.; Dimitriadis, Sotirios G.; … - In: International journal of decision sciences, risk and … 6 (2015) 1, pp. 80-102

Persistent link: https://www.econbiz.de/10011471453

The INSTAQUAL scale : an instrument for measuring service quality of management institutions

Kumar, Sanjeev; Dash, Manoj Kumar - In: International journal of services, economics and management 6 (2014) 4, pp. 377-394

Persistent link: https://www.econbiz.de/10011471749

A higher education student service quality and satisfaction model

Senn, William D.; Boonme, Kittipong; Prybutok, Gayle; … - In: International journal of services and standards : IJSS 13 (2019) 1/2, pp. 129-145

Persistent link: https://www.econbiz.de/10012285546

Determinants of the satisfaction of students studying in private universities : application of Kano model

Venkateswarlu, P.; Malaviya, Sanjeev; Vinay, Muddu - In: Theoretical economics letters 10 (2020) 1, pp. 1-16

Persistent link: https://www.econbiz.de/10012491406

Students' perceptions of service quality, satisfaction, and word-of-mouth : scale adaptation and validation on a sample of ICT and STEM students

Meštrović, Dunja; Zugic, Nina J. - In: Market : review for marketing theory and practice 30 (2018) 2, pp. 195-211

Persistent link: https://www.econbiz.de/10011994852

Measuring Students’ Perceived Higher Education Service Quality : A Segmental Approach to Scale Development and Validation

Agrawal, Anand; Tan, Vie; Jain, Shruti - 2013

The approach of developing a generic scale to measure service quality found in quality measurement literature has long … segmental approach to develop and validate the quality measurement instrument. The study is carried out in two phases to extract …

Persistent link: https://www.econbiz.de/10014038585

Factors influencing student satisfaction in universities in the Gulf region : does gender of students matter?

Parahoo, Sanjai K.; Harvey, Heather L.; Tamim, Rana M. - In: Journal of marketing for higher education 23 (2013) 2, pp. 135-154

Persistent link: https://www.econbiz.de/10010232463

Linking brand orientation with service quality, satisfaction, and positive word-of-mouth : evidence from the higher education sector

Casidy, Riza - In: Journal of nonprofit & public sector marketing 26 (2014) 2, pp. 142-161

Persistent link: https://www.econbiz.de/10010382656

Service quality and student satisfaction : a case study on private universities in Bangladesh

Asaduzzaman, M.; Hossain, Moyazzem; Rahman, Mahabubur - In: International journal of economics, finance and … 1 (2013) 3, pp. 128-135

Persistent link: https://www.econbiz.de/10010251812

Explaining the mediating role of service quality between quality management enablers and students' satisfaction in higher education institutes : the perception of managers

Sadeh, Ehsan; Garkaz, Mansour - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1335-1356

Persistent link: https://www.econbiz.de/10011528305

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