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Students' perceptions of service quality at a Greek higher education institute
Vrana, Vasiliki G.; Dimitriadis, Sotirios G.; … - In: International journal of decision sciences, risk and … 6 (2015) 1, pp. 80-102
Persistent link: https://www.econbiz.de/10011471453
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Measuring Students’ Perceived Higher Education Service Quality : A Segmental Approach to Scale Development and Validation
Agrawal, Anand; Tan, Vie; Jain, Shruti - 2013
The approach of developing a generic scale to measure service quality found in quality measurement literature has long … segmental approach to develop and validate the quality measurement instrument. The study is carried out in two phases to extract …
Persistent link: https://www.econbiz.de/10014038585
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Factors influencing student satisfaction in universities in the Gulf region : does gender of students matter?
Parahoo, Sanjai K.; Harvey, Heather L.; Tamim, Rana M. - In: Journal of marketing for higher education 23 (2013) 2, pp. 135-154
Persistent link: https://www.econbiz.de/10010232463
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The effect of gender and nationality on service quality in Malaysian higher education
Ansary, Amin; Sreenivasan Jayashree; Malarvizhi, … - In: The journal of developing areas 48 (2014) 4, pp. 97-118
Persistent link: https://www.econbiz.de/10010430748
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Beyond SERVQUAL : the competitive forces of higher education in Singapore
Yeo, Roland K.; Li, Jessica - In: Total quality management & business excellence : an … 25 (2014) 2, pp. 95-123
Persistent link: https://www.econbiz.de/10010234654
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Effect of service quality toward student satisfaction and loyalty in higher education
Mulyono, Hardi; Hadian, Arief; Purba, Nelvitia; … - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 10, pp. 929-938
Persistent link: https://www.econbiz.de/10012671515
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Investigating service quality issues in higher educational context
Surman, Vivien; Tóth, Zsuzsanna Eszter - In: Zagreb international review of economics & business 22 (2019), pp. 11-37
Persistent link: https://www.econbiz.de/10012599065
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Impact of student perceived service quality and faculty transformational leadership on student satisfaction and student motivation : an empirical study
Agrawal, Nikhil; Sangwan, Dhruv; Prabhu, H. Mahesh - In: International journal of services and operations … 41 (2022) 3, pp. 343-356
Persistent link: https://www.econbiz.de/10013257527
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In search of quality : measuring Higher Education Service Quality (HiEduQual)
Latif, Khawaja Fawad; Latif, Imran; Sahibzada, Umar Farooq - In: Total quality management & business excellence 30 (2019) 7, pp. 768-791
Persistent link: https://www.econbiz.de/10012199785
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Service quality determiners in higher education : the student's perspective
Pekkaya, Mehmet; Pulat, Öznur; Zeydan, İlknur - In: International journal of services, economics and management 14 (2023) 3, pp. 270-300
Persistent link: https://www.econbiz.de/10014311694