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~subject:"Supplier relationship management"
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Supplier relationship management
Service quality
21,753
Dienstleistungsqualität
21,002
Lieferantenmanagement
17,582
Customer satisfaction
15,530
Kundenzufriedenheit
13,947
Relationship marketing
8,962
Beziehungsmarketing
8,919
Consumer behaviour
7,987
Konsumentenverhalten
7,795
Supply chain
5,546
Lieferkette
5,542
Theorie
4,737
Theory
4,682
Deutschland
3,292
Qualitätsmanagement
3,179
Germany
3,141
Quality management
3,110
USA
2,847
United States
2,794
Wirtschaftsprüfung
2,545
Financial audit
2,539
Electronic Commerce
2,291
E-commerce
2,266
Krankenhaus
2,000
Hospital
1,984
Unternehmensnetzwerk
1,679
Health care
1,676
Business network
1,675
Complaint management
1,650
Beschwerdemanagement
1,649
Gesundheitsversorgung
1,644
Customer service
1,625
Papierindustrie
1,618
Vertrauen
1,616
Confidence
1,606
Business-to-business marketing
1,583
B-to-B-Marketing
1,576
Einzelhandel
1,553
Retail trade
1,543
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Svensson, Göran
52
Wagner, Stephan M.
42
Homburg, Christian
39
Kleinaltenkamp, Michael
37
Schiele, Holger
36
Naudé, Peter
32
Görg, Holger
31
Cheng, T. C. E.
29
Spiller, Achim
28
Eßig, Michael
27
Choi, Thomas Y.
26
Huo, Baofeng
26
Henneberg, Stephan
25
Stölzle, Wolfgang
24
Choi, Tsan-Ming
23
Schoenherr, Tobias
23
Zentes, Joachim
23
Hartmann, Evi
22
Mysen, Tore
22
Kaufmann, Lutz
21
Schlippenbach, Vanessa von
21
Bruhn, Manfred
20
Chen, Ying-Ju
20
Matsushima, Noriaki
20
Narasimhan, Ram
20
Stahl, Konrad
20
Zhao, Xiande
20
Blome, Constantin
19
Chambolle, Claire
19
Liu, Yi
19
Raff, Horst
19
Baake, Pio
18
Bogaschewsky, Ronald
18
Buvik, Arnt
18
Jacob, Frank
18
Kind, Hans Jarle
18
Lasch, Rainer
18
Ahlert, Dieter
17
Bode, Christoph
17
Defever, Fabrice
17
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National Bureau of Economic Research
36
IGI Global
10
Springer Fachmedien Wiesbaden
9
Bundesverband Materialwirtschaft, Einkauf und Logistik
8
European Association of Agricultural Economists
8
Books on Demand GmbH <Norderstedt>
6
Europäische Kommission
6
OECD
6
Bundesvereinigung Logistik
5
Erasmus Research Institute of Management
5
INSEAD
5
Deutscher Betriebswirte-Verlag GmbH
4
Deutsches Institut für Normung
4
European Operations Management Association
4
IMP Group
4
Institut Arbeit und Technik
4
A. T. Kearney GmbH <Berlin>
3
Bureau of Economic and Business Research <Champaign, Ill.>
3
Centre of Business Analysis and Research
3
Deutsche Bank <Frankfurt am Main> / Research
3
Econometrisch Instituut <Rotterdam>
3
Europäische Kommission / Direktion F - Digitale Transformation / F.2 - Digitale Dienstleistungen und Platformen
3
Europäische Kommission / Generaldirektion Unternehmenspolitik, Handel, Tourismus und Sozialwirtschaft
3
Fördergesellschaft Marketing an der Universität Augsburg
3
International Center for Food Chain and Network Research
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Rationalisierungs-Kuratorium der Deutschen Wirtschaft
3
Svenska Handelshögskolan <Helsinki>
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United States / Congress / House / Committee on Banking and Currency
3
Universität St. Gallen
3
Verband der Automobilindustrie
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
3
AMACOM
2
Center for Economic Research <Tilburg>
2
Deutsche Gesellschaft für Logistik
2
Deutschland / Bundeswehr / Universität Hamburg
2
Elinkeinoelämän Tutkimuslaitos
2
Europäische Kommission / Generaldirektion Wirtschaft und Finanzen
2
Europäische Kommission / Task Force Kleine und Mittlere Unternehmen
2
F.A.Z.-Institut für Management-, Markt- und Medieninformationen
2
Federal Reserve Bank of Chicago / Research Dept
2
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Industrial marketing management : the international journal for industrial and high-tech firms
828
International journal of production economics
447
The journal of business & industrial marketing
344
International journal of production research
310
Journal of business research : JBR
267
European journal of operational research : EJOR
200
Journal of purchasing and supply management
173
Journal of business-to-business marketing
132
SpringerLink / Bücher
132
International journal of procurement management
105
Journal of operations management
99
Production and operations management : an international journal of the Production and Operations Management Society
93
Transportation research / E : an international journal
87
Gabler Edition Wissenschaft
85
Supply chain management : an international journal
84
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
79
The international journal of logistics management
75
Management science : journal of the Institute for Operations Research and the Management Sciences
73
The journal of supply chain management : a global review of purchasing and supply
72
International journal of logistics systems and management
67
Manufacturing & service operations management : M & SOM
60
Omega : the international journal of management science
60
CESifo working papers
54
Journal of the Academy of Marketing Science
54
Decision sciences : DS
53
Discussion paper / Centre for Economic Policy Research
53
International journal of logistics : research and applications
52
Supply chain management
50
IEEE transactions on engineering management : EM
47
Europäische Hochschulschriften / 5
46
International journal of project management : the journal of The International Project Management Association
46
Journal of marketing
45
International journal of integrated supply management : IJISM
43
International journal of physical distribution & logistics management : IJPD & LM
43
Springer eBook Collection / Business and Economics
43
International journal of operations & production management
42
Benchmarking : an international journal ; BIJ
41
Journal of business logistics : JBL
41
International journal of information systems and supply chain management : JISSCM ; an official publication of the Information Resources Management Association
40
American journal of agricultural economics
38
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ECONIS (ZBW)
17,532
Other ZBW resources
4
RePEc
3
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1
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
2
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
3
Service failure and recovery in B2B markets : a morphological analysis
Baliga, Ashwin J.
;
Chawla, Vaibhav
;
Sunder M., Vijaya
; …
- In:
Journal of business research : JBR
131
(
2021
),
pp. 763-781
Persistent link: https://www.econbiz.de/10012545044
Saved in:
4
Do customers exhibit gratitude after service recovery? : understanding the moderating role of relationship type
Salagrama, Ramakrishna
;
Prashar, Sanjeev
;
Tata, Sai Vijay
- In:
Service business
15
(
2021
)
4
,
pp. 757-779
Persistent link: https://www.econbiz.de/10012794134
Saved in:
5
Conceptional study of relationship signals in the IT services sector in India
Biswas, Supriya
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
3
,
pp. 154-171
Persistent link: https://www.econbiz.de/10011633624
Saved in:
6
Toward service recovery strategies : the role of consumer-organization relationship norms
Hur, Jungyun
;
Jang, Soocheong
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 724-735
Persistent link: https://www.econbiz.de/10011590917
Saved in:
7
The effects of relationship length on customer profitability after a service recovery
Béal, Mathieu
;
Sabadie, William
;
Grégoire, Yany
- In:
Marketing letters : a journal of research in marketing
30
(
2019
)
3/4
,
pp. 293-305
Persistent link: https://www.econbiz.de/10012144812
Saved in:
8
Does service recovery affect satisfaction and loyalty? : an empirical study of medical device suppliers
Chao, Cheng-Min
;
Cheng, Bor-Wen
- In:
Total quality management & business excellence
30
(
2019
)
12
,
pp. 1350-1366
Persistent link: https://www.econbiz.de/10012199846
Saved in:
9
Consumer responses to the failure of self-service banking technology : moderating role of failure stability
Ammari, Nedra Bahri
;
Hsouna, Abir
;
Benabdallah, Mounia
; …
- In:
International journal of bank marketing
40
(
2022
)
3
,
pp. 458-483
Persistent link: https://www.econbiz.de/10013396357
Saved in:
10
The price of good friendships : examining the roles of relationship norms and perceived controllability in service failure encounters
Li, Zongchao
;
Tao, Weiting
;
Wu, Linwan
- In:
International journal of business communication : IJBC …
60
(
2023
)
1
,
pp. 105-129
Persistent link: https://www.econbiz.de/10014228978
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