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Service Climate in Self-Managing Teams : Mapping the Linkage of Team Member Perceptions and Service Performance Outcomes in a Business-to-Business Setting

Jong, Ad de; Deruyter, Ko; Lemmink, Jos - 2006

Drawing from the organizational behaviour and services marketing literature, we develop a conceptual model of self-managing team (SMT) service climate, taking into account characteristics of the organizational context, the SMT, and the individual employee. In order to assess the impact of SMT...

Persistent link: https://www.econbiz.de/10014060608

The use of coercive influence strategies by dominant suppliers

Gelderman, Cees J.; Semeijn, Janjaap; Zoete, Ronald de - In: Journal of purchasing and supply management 14 (2008) 4, pp. 220-229

Persistent link: https://www.econbiz.de/10003794804

EU deregulation and dealer-supplier relations in automotive distribution

Riel, Allard C. R. van; Liljander, Veronica; Semeijn, … - In: The journal of business & industrial marketing 26 (2011) 2, pp. 115-131

Persistent link: https://www.econbiz.de/10009009729

Participation of suppliers in greening supply chains : an empirical analysis of German automotive suppliers

Caniëls, Marjolein; Gehrsitz, Matthias H.; Semeijn, Janjaap - In: Journal of purchasing and supply management 19 (2013) 3, pp. 134-143

Persistent link: https://www.econbiz.de/10009790950

The impact of social capital and technological uncertainty on strategic performance : the supplier perspective

Gelderman, Cees J.; Semeijn, Janjaap; Mertschuweit, … - In: Journal of purchasing and supply management 22 (2016) 3, pp. 225-234

Persistent link: https://www.econbiz.de/10011554810

Supplier satisfaction and commitment : the role of influence strategies and supplier development

Ghijsen, Paul W. Th.; Semeijn, Janjaap; Ernstson, Saskia - In: Journal of purchasing and supply management 16 (2010) 1, pp. 17-26

Persistent link: https://www.econbiz.de/10003968141

The influence of contractual and relational factors on the effectiveness of third party logistics relationships

Hofenk, Dianne; Schipper, Rinaldo; Semeijn, Janjaap; … - In: Journal of purchasing and supply management 17 (2011) 3, pp. 167-175

Persistent link: https://www.econbiz.de/10009296279

Supplier contribution to buyer innovativeness : the influence of customer attractiveness and strategic fit

Steenstra, Nico D. A.; Gelderman, Cees J.; Schijns, Jos … - In: International journal of innovation management 24 (2020) 2, pp. 2050016-1-2050016-22

Persistent link: https://www.econbiz.de/10012251326

What causes imbalance in complex service networks? : evidence from a public health service

Verleye, Katrien; Jaakkola, Elina; Hodgkinson, Ian R.; … - In: Journal of service management 28 (2017) 1, pp. 34-56

Persistent link: https://www.econbiz.de/10011654986