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Kundenzufriedenheit durch additive Dienstleistungen : ein kaufphasenspezifischer Operationalisierungs- und Messansatz für industrielle Märkte
Kieffer, Sonja - 2002 - 1. Auflage
Persistent link: https://www.econbiz.de/10001679708
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Collaborative Browsing für internetbasierte Service- und Supportprozesse
Lassmann, Andreas - 2009
Persistent link: https://www.econbiz.de/10003902088
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Outsourcing customer support : the role of provider customer focus
Wuyts, Stefan; Rindfleisch, Aric; Citrin, Alka - In: Journal of operations management 35 (2015), pp. 40-55
Persistent link: https://www.econbiz.de/10011284727
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Loyalty in the business-to-business service context : a literature review and proposed framework
Bardauskaite, Indre - In: Journal of relationship marketing : innovations & … 13 (2014) 1, pp. 28-69
Persistent link: https://www.econbiz.de/10010357246
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Zufriedenheit in industriellen Geschäftsbeziehungen
Backhaus, Klaus; Bauer, Matthias - In: Relationship Marketing : Standortbestimmung und …, (pp. 105-138). 2002
Persistent link: https://www.econbiz.de/10001703267
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B2B Service Interactions : Do ICT-Enabled Innovations Lead to Enhanced Customer Commitment?
Paguio, Rafael - 2012
ICT provides opportunities for more convenient, more responsive and highly customized information services to business customers as they contact their providers regarding service issues and contract arrangements. This study looks at how ICT-enabled process innovations achieve customer retention...
Persistent link: https://www.econbiz.de/10013114528
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The joint effect of buyer-supplier interaction and service complexity on B2B buyer satisfaction
Teixeira, Rafael; Paiva, Ely Laureano; Matos, Celso … - In: International journal of services technology and … 26 (2020) 6, pp. 455-477
Persistent link: https://www.econbiz.de/10012503714
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The power of emotional value : moderating customer orientation effect in professional business services relationships
Arslanagic-Kalajdzic, Maja; Kadic-Maglajlic, Selma; … - In: Industrial marketing management : the international … 88 (2020), pp. 12-21
Persistent link: https://www.econbiz.de/10012285225
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Assessing value from business-to-business services relationships : temporality, tangibility, temperament, and trade-offs
Lyons, Paul; Brennan, Louis - In: Journal of service research 22 (2019) 1, pp. 27-43
Persistent link: https://www.econbiz.de/10012005761