Nguyen, Bang; Nguyen, Van-Ho; Thanh Ho - In: Business systems research : a system view accross … 12 (2021) 2, pp. 46-59
Background: E-commerce websites have been established expressly as useful online communication platforms, which is rather significant. Through them, users can easily perform online transactions such as shopping or ordering food and sharing their experiences or feedback. Objectives: Customers'...