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Customer anger and incentives for quality provision
Heyes, Anthony; Kapur, Sandeep - 2012
Persistent link: https://www.econbiz.de/10009670844
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Kundenmanagement als Erfolgsfaktor : Grundlagen des Tourismusmarketing
Hinterhuber, Hans H. (ed.); Bieger, Thomas (contributor) - 2004
Persistent link: https://www.econbiz.de/10001810504
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Kundenzufriedenheit im Tourismus : Entstehung, Messung und Sicherung mit Beispielen aus der Hotelbranche
Dreyer, Axel; Dehner, Christian - 1998
Persistent link: https://www.econbiz.de/10014267858
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Analyse des Nachkaufverhaltens als Folge der Zufriedenheit mit Finanzdienstleistungen
Breyer, Martin - 1998
Persistent link: https://www.econbiz.de/10000646036
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Competition in mediation services : modeling the role of expertise, satisfaction, and switching costs
Agrawal, Manish; Hariharan, Govind; Rao, H. Raghav; … - In: Journal of organizational computing and electronic commerce 23 (2013) 3, pp. 169-199
Persistent link: https://www.econbiz.de/10009787387
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Interaction between functional and relational service quality : hierarchy vs. compensation
Martínez-Tur, Vicente; Estreder, Yolanda; Tomás, Inés; … - In: The service industries journal 43 (2023) 1/2, pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
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Service quality : new directions in theory and practice
Rust, Roland T. (ed.) - 1994
Persistent link: https://www.econbiz.de/10000347620
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Service quality : new directions in theory and practice
Rust, Roland T. (contributor);  … - 1994 - Online-Ausg.
Discussing the latest research and theory in customer satisfaction and services marketing, the topics include: the measurement of the managerial impact on service quality improvement; new methods of assessing the various elements of service quality; and philosophies of the nature of customer value
Persistent link: https://www.econbiz.de/10013208145