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Theorie
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ECONIS (ZBW)
528
EconStor
5
Showing
1
-
10
of
533
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1
Information systems, services, and centers
Weisman, Herman M.
-
1972
Persistent link: https://www.econbiz.de/10000597802
Saved in:
2
To pool or not to pool in call centers
Dijk, Nicolaas M. van
;
Sluis, Erik van der
- In:
Production and operations management : an international …
17
(
2008
)
3
,
pp. 296-305
Persistent link: https://www.econbiz.de/10003737954
Saved in:
3
Optimizing the staffing and routing of small-size hierarchical call centers
Chevalier, Philippe B.
;
Van den Schrieck, Jean-Christophe
- In:
Production and operations management : an international …
17
(
2008
)
3
,
pp. 306-319
Persistent link: https://www.econbiz.de/10003737958
Saved in:
4
Is courtesy enough? : solidarity in call center interactions
Clark, Colin
;
Rogers, Priscilla
;
Murfett, Ulrike
;
Ang, Soon
-
2008
Persistent link: https://www.econbiz.de/10003744640
Saved in:
5
Emergency service systems : the use of the hypercube queueing model in the solution of probabilistic location problems
Galvão, Roberto D.
;
Morabito, Reinaldo
- In:
International transactions in operational research : …
15
(
2008
)
5
,
pp. 525-549
Persistent link: https://www.econbiz.de/10003764563
Saved in:
6
Queueing models for full-flexible multi-class call centers with real-time anticipated delays
Jouini, Oualid
;
Dallery, Yves
;
Akşin, Zeynep
- In:
International journal of production economics
120
(
2009
)
2
,
pp. 389-399
Persistent link: https://www.econbiz.de/10003888406
Saved in:
7
Optimizing daily agent scheduling in a multiskill call center
Avramidis, Athanassios N.
;
Chan, Wyean
;
Gendreau, Michel
; …
- In:
European journal of operational research : EJOR
200
(
2009/10
)
3
,
pp. 822-832
Persistent link: https://www.econbiz.de/10003892385
Saved in:
8
A mathematical model for evaluating cross-sales policies in telephone service centers
Byers, Reynold E.
;
So, Kut C.
- In:
Manufacturing & service operations management : M & SOM
9
(
2007
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10003438311
Saved in:
9
Optimal Balanced control for call centers
Bhulai, Sandjai
;
Farenhorst-Yuan, Taoying
;
Heidergott, Bernd
-
2010
Persistent link: https://www.econbiz.de/10003934272
Saved in:
10
Bayesian density forecasting with applications to call center data and financial time series
Weinberg, Jonathan
-
2006
Persistent link: https://www.econbiz.de/10003973880
Saved in:
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