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Intermediaries and quality uncertainty : evidence from the hotel industry

Calveras, Aleix; Orfila, Francina - In: Tourism economics : the business and finance of tourism … 20 (2014) 4, pp. 727-756

Persistent link: https://www.econbiz.de/10010466857

Five-star quality at three-star prices? : opaque booking and hotel service expectations

Huang, Wei-Jue; Chen, Chun-Chu; Lai, Yee Mei - In: Journal of hospitality marketing & management 27 (2018) 7, pp. 833-854

Persistent link: https://www.econbiz.de/10011957272

Spatial competition between health care providers : effects of standardization

Kuchinke, Björn A.; Zerth, Jürgen - In: Theoretical economics letters 5 (2015) 3, pp. 375-388

Persistent link: https://www.econbiz.de/10011396517

Personal- und Organisationsentwicklung auf der Grundlage von Qualitätsmanagement und der systemischen Theorie Senges : dargestellt am Beispiel der Wellnesshotels

Müller, Hartmut - 2001

Persistent link: https://www.econbiz.de/10001594414

Qualitätsmanagement in Dienstleitungsunternehmungen : dargestellt am Beispiel der Hotellerie

Gardini, Marco A. - 1997

Persistent link: https://www.econbiz.de/10000950439

Globales Marketing im Dienstleistungssektor : Determinanten, Ansatzpunkte, Erfolgsträchtigkeit

Reis, Thomas - 1999

Persistent link: https://www.econbiz.de/10001421055

Quality externalities among hotel establishments : what is the impact of tour operators?

Calveros, Aleix (contributor); … - 2002 - [Elektronische Ressource]

Persistent link: https://www.econbiz.de/10001753192

Modelling the Cancellation Behaviour of Hotel Guests

Falk, Martin - 2018

Purpose – The aim of this study is to provide new insights into the factors that influence cancellation behaviour with respect to hotel bookings. The data is based on individual bookings drawn from a hotel reservation system database comprising nine hotels.Approach – The determinants of...

Persistent link: https://www.econbiz.de/10012924156

Qualitätsmanagement in Dienstleistungsunternehmungen : dargestellt am Beispiel der Hotellerie

Gardini, Marco A. - 1997

Persistent link: https://www.econbiz.de/10012699267

Unraveling the diverse nature of service quality in a sharing economy : a social exchange theory perspective of Airbnb accommodation

Priporas, Constantinos-Vasilios; Stylos, Nikolaos; … - In: International journal of contemporary hospitality management 29 (2017) 9, pp. 2279-2301

Persistent link: https://www.econbiz.de/10011761805

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