Mail-ordering, particularly on the internet, has continually grown in importance over the last few years. This trend is expected to continue with no apparent end in sight. Liberal return policies have significantly contributed to this development by strengthening trust in both the individual...

A monopolistic advertiser-supported television station chooses the program quality to serve (potential) viewers whose preferences may be skewed towards low or high program quality. The monopolist's profit-maximizing choice of program quality is completely characterized for fixed advertising time...