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Perceived Value in Open Service Environments
Bartenwerffer, Torsten von - 2006
Persistent link: https://www.econbiz.de/10003390770
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Reflections on context in service research
Voss, Christopher A.; Perks, Helen; Sousa, Rui; Witell, Lars - In: Journal of service management 27 (2016) 1, pp. 30-36
Persistent link: https://www.econbiz.de/10011482107
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Paradigms in service research
Tronvoll, Bård; Brown, Stephen Walter; Gremler, Dwayne D. - In: Journal of service management 22 (2011) 5, pp. 560-585
Persistent link: https://www.econbiz.de/10009405818
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Service and science
Spohrer, James C.; Demirkan, Haluk; Krishna, Vikas - In: The science of service systems, (pp. 325-358). 2011
Persistent link: https://www.econbiz.de/10009127261
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Service customization research : a review and future directions
Kannan, P. K.; Healey, John - In: The science of service systems, (pp. 297-324). 2011
Persistent link: https://www.econbiz.de/10009127262
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Service science : the opportunity to re-think what we know about service design
Voss, Christopher A.; Hsuan Mikkola, Juliana - In: The science of service systems, (pp. 231-244). 2011
Persistent link: https://www.econbiz.de/10009127301
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A framework that situates technology research within the field of service science
Lyons, Kelly - In: The science of service systems, (pp. 175-188). 2011
Persistent link: https://www.econbiz.de/10009127307
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Embedding the new discipline of service science
Ng, Irene; Maull, Roger; Smith, Laura - In: The science of service systems, (pp. 13-35). 2011
Persistent link: https://www.econbiz.de/10009127325
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Customer relationship management theory and research in the new millennium : directions for future research
Debnath, Rajarshi; Datta, Biplab; Mukhopadhyay, Susmita - In: Journal of relationship marketing : innovations & … 15 (2016) 4, pp. 299-325
Persistent link: https://www.econbiz.de/10011633650