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Evaluating the total quality a...
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Theorie
Consumer behaviour
83,816
Konsumentenverhalten
81,366
Service quality
21,815
Dienstleistungsqualität
21,064
Qualitätsmanagement
16,943
Theory
15,760
Customer satisfaction
15,559
Quality management
15,258
Kundenzufriedenheit
13,976
Krankenhaus
13,465
Relationship marketing
12,878
Beziehungsmarketing
12,807
Hospital
12,229
Product quality
10,849
Produktqualität
10,835
USA
8,781
Deutschland
8,769
United States
8,385
Brand management
7,976
Markenführung
7,929
Germany
7,906
Brand image
7,101
Markenimage
7,056
Online-Handel
6,117
Online retailing
6,102
Social Web
5,238
Social web
5,236
Online-Marketing
4,772
Internet marketing
4,761
Einzelhandel
4,617
Retail trade
4,573
Brand
4,482
Markenartikel
4,471
Electronic Commerce
4,278
Structural equation model
4,202
Health care
4,201
Strukturgleichungsmodell
4,178
E-commerce
4,162
Gesundheitsversorgung
4,154
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4,430
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2,990
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Book / Working Paper
8,436
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7,600
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13
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1,403
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1,047
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508
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508
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271
Sammelwerk
271
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51
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39
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23
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17
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17
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Siciliani, Luigi
66
Straume, Odd Rune
58
Lambertini, Luca
48
Peitz, Martin
44
Hildebrandt, Lutz
35
Brekke, Kurt R.
34
Bruhn, Manfred
34
Huber, Frank
33
Anderson, Simon P.
30
Moraga-González, José Luis
30
Janssen, Maarten C. W.
29
Garella, Paolo G.
28
Gabszewicz, Jean Jaskold
27
Bauer, Hans H.
26
Fishman, Arthur
26
Viaene, Jean-Marie
26
Hruschka, Harald
25
Mullainathan, Sendhil
25
Herrmann, Andreas
24
Inderst, Roman
24
Benkenstein, Martin
23
Kerschbamer, Rudolf
23
Lutz, Stefan Heinz Hermann
23
Sarstedt, Marko
22
Homburg, Christian
21
Stauss, Bernd
21
Tampieri, Alessandro
21
Herweg, Fabian
20
Matsushima, Noriaki
20
Postlewaite, Andrew
20
Sheth, Jagdish N.
20
Blundell, Richard W.
19
Samuelson, Larry
19
Shy, Oz
19
Thisse, Jacques-François
19
Gierl, Heribert
18
Levaggi, Rosella
18
Palma, André de
18
Sutter, Matthias
18
Tarola, Ornella
18
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National Bureau of Economic Research
171
Springer Fachmedien Wiesbaden
16
INSEAD
11
Deutschland / Bundeswehr / Universität Hamburg
6
Ekonomiska forskningsinstitutet <Stockholm>
6
European University Institute / Department of Economics
6
American Marketing Association
5
Fördergesellschaft Marketing an der Universität Augsburg
5
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
5
Sonderforschungsbereich Quantifikation und Simulation Ökonomischer Prozesse
5
Universitat Pompeu Fabra / Departament d'Economia i Empresa
5
Forschungsinstitut zur Zukunft der Arbeit
4
IGI Global
4
Svenska Handelshögskolan <Helsinki>
4
Technische Universität Bergakademie Freiberg / Fakultät für Wirtschaftswissenschaften
4
California Agricultural Experiment Station / Department of Agricultural and Resource Economics
3
Deutschland / Bundeswehr / Universität München / Lehrstuhl für Allgemeine Betriebswirtschaftslehre, insbes. Öffentliche Verwaltungen und Öffentliche Unternehmen
3
Edward Elgar Publishing
3
Institut für Weltwirtschaft
3
Institute for Systems Research <Maribor>
3
Maastricht Research School of Economics of Technology and Organizations
3
Nomos Verlagsgesellschaft
3
OECD
3
Rheinische Friedrich-Wilhelms-Universität Bonn / Institut für Landwirtschaftliche Betriebslehre
3
University of Kent / Department of Economics
3
University of Oxford / Institute of Economics and Statistics
3
Universität Mannheim
3
Verlag Franz Vahlen
3
Akademia Ekonomiczna w Krakowie
2
Association of University Programs in Health Administration
2
Center for Economic Research <Tilburg>
2
Centre for Economic Performance
2
Centre for Economic Policy Research
2
Christian-Albrechts-Universität zu Kiel
2
Ecole des hautes études commerciales <Lausanne> / Département d'économétrie et d'économie politique
2
European Marketing Academy
2
European Organization for Quality Control
2
Forschungsgemeinschaft Qualitätssicherung
2
Fraunhofer-Institut für Produktionsanlagen und Konstruktionstechnik
2
Helmut-Schmidt-Universität
2
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International journal of production research
171
NBER working paper series
169
European journal of operational research : EJOR
160
NBER Working Paper
152
Working paper / National Bureau of Economic Research, Inc.
151
Discussion paper / Centre for Economic Policy Research
125
Europäische Hochschulschriften / 5
124
Economics letters
122
International journal of industrial organization
107
Gabler Edition Wissenschaft
101
Management science : journal of the Institute for Operations Research and the Management Sciences
100
CESifo working papers
97
International journal of production economics
93
Journal of economic behavior & organization : JEBO
73
SpringerLink / Bücher
71
The Rand journal of economics
67
Journal of economics & management strategy : JEMS
62
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
62
The journal of industrial economics
62
Journal of business research : JBR
61
Journal of economics
60
The American economic review
60
Journal of economic psychology : research in economic psychology and behavioral economics
56
Discussion paper
55
Journal of retailing and consumer services
55
Applied economics
52
Discussion paper / Tinbergen Institute
51
Working paper
51
American journal of agricultural economics
49
CESifo Working Paper
49
Journal of health economics
49
Operations research
46
Discussion papers / CEPR
44
European economic review : EER
44
International economic review
42
Omega : the international journal of management science
42
CESifo Working Paper Series
41
The review of economic studies
38
Economic inquiry : journal of the Western Economic Association International
37
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
37
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ECONIS (ZBW)
15,763
EconStor
268
USB Cologne (EcoSocSci)
16
OLC EcoSci
2
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1
Customer anger and incentives for quality provision
Heyes, Anthony
;
Kapur, Sandeep
-
2012
Persistent link: https://www.econbiz.de/10009670844
Saved in:
2
Service quality : new directions in theory and practice
Rust, Roland T.
(
ed.
)
-
1994
Persistent link: https://www.econbiz.de/10000347620
Saved in:
3
A DEA based composite measure of quality and its associated data uncertainty interval for health care provider profiling and pay-for-performance
Shwartz, Michael
;
Burgess, James Francis
;
Zhu, Joe
- In:
European journal of operational research : EJOR
253
(
2016
)
2
,
pp. 489-502
Persistent link: https://www.econbiz.de/10011490366
Saved in:
4
Kundenzufriedenheit
: wie Kundentreue im Dienstleistungsbereich die Rentabilität steigert
Quartapelle, Alberto Q.
-
1996
Persistent link: https://www.econbiz.de/10014003696
Saved in:
5
Quality and
hospital
choice for cataract treatments : the winner takes most
Ruwaard, Suzanne
;
Douven, Rudy
-
2014
Persistent link: https://www.econbiz.de/10010389412
Saved in:
6
Changing consumer behavior paradigms
Parahoo, Sanjai
;
Harvey, Heather
;
Radi, Gihad
- In:
Corporate reputation review : an international journal
17
(
2014
)
1
,
pp. 64-77
Persistent link: https://www.econbiz.de/10010350846
Saved in:
7
How customer satisfaction with respect to price and quality affects customer retention : an integrated approach considering nonlinear effects
Steiner, Winfried J.
;
Siems, Florian
;
Weber, Anett
; …
- In:
Journal of business economics : JBE
84
(
2014
)
6
,
pp. 879-912
Persistent link: https://www.econbiz.de/10010390180
Saved in:
8
Dienstleistungen im Internet und ihre Qualität aus Kundensicht
Breithaupt, Hans-Friedrich
-
2005
-
1. Aufl.
Persistent link: https://www.econbiz.de/10002749839
Saved in:
9
Wahrgenommene Dienstleistungsqualität : Konzeption eines dynamischen Phasen-Modells
Müller, Anne-Katrin
-
2002
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001724796
Saved in:
10
Dynamik von Kundenerwartungen im Dienstleistungsprozess : Konzeptionalisierung und empirische Befunde
Richter, Mark
-
2005
Servicequalität genießt einen besonderen Stellenwert bei der Entstehung von
Kundenzufriedenheit
und Kundenbindung …
Persistent link: https://www.econbiz.de/10014017021
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