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Hedonic and utilitarian motivations behind shopping and research behaviors : theory and evidence
Franz, Wan-ju Iris - In: International journal of applied behavioral economics : … 3 (2014) 3, pp. 17-30
Persistent link: https://www.econbiz.de/10010433952
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Social anxiety as a moderator in consumer willingness to accept AI assistants based on utilitarian and hedonic values
Yuan, Chunlin; Zhang, Chenlei; Wang, Shuman - In: Journal of retailing and consumer services 65 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013169569
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Value-based customers satisfaction and continuance intention for mobile financial services : the roles of utilitarian, hedonic, and personal values
Omigie, N. O. - 2017
"M-PESA" mobile financial service has remained a dominate player in the Kenya financial service market. This study presents a conceptual research model that is grounded in means-end theory. It connects customer value hierarchy to customer attitudes and post-adoption outcomes behavior. It aims to...
Persistent link: https://www.econbiz.de/10011774587
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Pursuing personal constructs through quality, value, and satisfaction
Babin, Barry J.; James, Kevin W.; Camp, Kerri; Jones, … - In: Journal of retailing and consumer services 51 (2019), pp. 33-41
Persistent link: https://www.econbiz.de/10012114930
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Endowment effect for hedonic but not utilitarian goods
Chan, Eugene Y. - In: International journal of research in marketing : IJRM ; … 32 (2015) 4, pp. 439-441
Persistent link: https://www.econbiz.de/10011428933
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Consumers' adoption of information services
McKenna, Brad; Tuunanen, Tuure; Gardner, Lesley - In: Information & management : the internat. journal of … 50 (2013) 5, pp. 248-257
Persistent link: https://www.econbiz.de/10009764913
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Wirkung emotionaler Erlebnisse im Dienstleistungserstellungsprozess : eine konzeptionelle Analyse zur Integration kognitiver und emotionaler Bewertungsprozesse
Benkenstein, Martin; Forberger, Dirk - In: Interaktionen im Dienstleistungsbereich, (pp. 319-339). 2001
Persistent link: https://www.econbiz.de/10001555433
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Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul - 1998
Persistent link: https://www.econbiz.de/10000974642
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Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul - 1998
Persistent link: https://www.econbiz.de/10012699714
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Service pricing with loss-averse customers
Yang, Liu; Guo, Pengfei; Wang, Yulan - In: Operations research 66 (2018) 3, pp. 761-777
Persistent link: https://www.econbiz.de/10011884293