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A model of consumer learning for service quality and usage
Iyengar, Raghuram; Ansari, Asim; Gupta, Sunil - In: Journal of marketing research : JMR 44 (2007) 4, pp. 529-544
Persistent link: https://www.econbiz.de/10003569454
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Interaction between functional and relational service quality : hierarchy vs. compensation
Martínez-Tur, Vicente; Estreder, Yolanda; Tomás, Inés; … - In: The service industries journal 43 (2023) 1/2, pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
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Critique of the linear-compensatory approach in customer satisfaction measurement : an empirical study
Pandey, Pushkal Kr.; Moffett, Sandra; McAdam, Rodney - In: Theoretical economics letters 9 (2019) 4, pp. 1210-1224
Persistent link: https://www.econbiz.de/10012023301
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Der Einfluss verhaltenswissenschaftlicher Aspekte in den Wirtschaftswissenschaften
Tscheulin, Dieter K.; Lindenmeier, Jörg - In: Verhaltenswissenschaftliche Grundlagen in ökonomischen …, (pp. 11-28). 2009
Persistent link: https://www.econbiz.de/10003907835
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Customer coping in response to relationship transgressions : an attachment theoretic approach
Paulssen, Marcel; Bagozzi, Richard P. - 2007
Persistent link: https://www.econbiz.de/10003530374
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Attachment security and the strength of commercial relationships : a longitudinal study
Paulssen, Marcel; Fournier, Susan - 2007
Persistent link: https://www.econbiz.de/10003530381
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When Deliberation Decreases Satisfaction : The Role of Cognition-Based versus Affect-Based Reasons
DePaoli, Alexander; Khan, Uzma; Simonson, Itamar - 2020
particular, we distinguish between cognition-based reasons (grounded in defensible or logical evaluations) and affect … satisfied when deliberating about cognition-based (vs. affect-based) reasons, their satisfaction is not reduced if they instead … deliberate about affect-based (vs. cognition-based) reasons. Our research offers new insights into when and how deliberation …
Persistent link: https://www.econbiz.de/10014032092
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Ego depletion and auditors' JDM quality
Hurley, Patrick J. - In: Accounting, organizations and society : an … 77 (2019), pp. 1-12
Persistent link: https://www.econbiz.de/10012109294